Kendriya Vidyalaya Sangathan — Online payment failure amount not received

I made a payment on behalf of Ankush Nagar having Student ID [protected] on 14.01.2022 of Rs.2400 for the Q4 of F.Y.2021-22 but the amount was deducted from my Bank A/c and no receipt generated for the same. I checked on KVS fee payment portal and it showed that the payment was canceled. I waited for 2 working days but the status was showing the same result till now and the amount was not refunded to my account. I contacted my bank and they said that the recipient did not refund the amount so they are unable to do anything about it. I request you to take some quick action against the same.