[Resolved]  Kenstar — water geyser leakage

Address:

Chennai, Tamil Nadu, 630130

I am fed of this company. Our kenstar geyser stop working so we purchase new and that was installed 6 months before. To my surprise I saw leakage and with in 2-3 days did complain to customer care[protected].

I kept calling but no one came and than I again called customer care and they gave some managers no. - [protected] forget the name.

I called this no. and after 2days somebody picked up and told ne that this person shifted and now I am looking and his name is SELVAN.
He told person welcome to your place with in 24 hours.

After 8 days1 technician came and just check in 2 min and told drum leakage needs to change and if its in guarantee no need to pay. SIX MONTHS OLD GEYSER PROBKEM SURPRISE.

He took bill picture and I talk to Selman too. They told its need to place the order for drum as they are out of stalk.

After y days I called and he told it will take 8-10 days. I waited for 10 days and again called and Selman told me I will get back to you but he never.

After 5 days 1 more technician came and he check in 2 min and same thing told. I called Seven and told what's going on now this person is saying that he will give order for drum as no stalk but I though that he came to change drum.

And also he is again asking for bill copy. Why they send to check the technician and repeated the sane procedure after 15 days? He told mistake from our side and he will get back to me.

He NEVERS

On 3rd Aug 2017 we got message call is closed.

I called Selman but no reply tried for 4 days.

On 8t called customer care again and they inform me technician had closed the complain and on my request they open the complain again.

I asked give me some concerned person no.

they gave [protected] -- Nagarajan.

I called him and after listening the problem he was like I am not covering your area.

I called ASA - [protected] - Saravanan if name is correct.

Person told ne wrong no.

So now I think company is not giving after sales service. Worst company and will never purchase kenstar product.

COMPANY IS KEEPING these type of people to do the service than definitely 1 day comes when company's goodwill will be fully lost.

Service people don't want to do their work. NO RESPONSIBILTY AT ALL.

Earlier ticket no. ----- CHE[protected]

AGAIN ONE ---- CHE[protected]

First complain on 31 July 2017.

Snehal Jalan
[protected]