Kent RO Complaints & Reviews

We purchased Kent Ro plant in last year. After some time with is also provided an external filter as an extra precaution.

We have changed the external filter 3-4 times and internal filter it also 3-4 times. Every 15 days back water flow was very slow. So we can always complaint in your mumbai office for checking purpose.

He always sent Mr. Pradip (Who's not known abt the real technical problem) after 3-4 days, he always suggest us to changed filter & we done it.

He also informed that the external filter cartridge must be replaced every month, the internal filter and activated carbon unit must be changed every 2 months and the RO element every year.

Which means a minimum recurring expenditure of Rs[protected] per year.

In addition to the hassles of getting service for the unit. It normally takes 3-7 days and 6-10 calls before a service person turns up.

This was not the understanding that was given to us when we purchased the unit.

A simple calculation will tell you that it is very much cheaper to bulk purchase water than purchase KENT RO.

What it means is that a Rs 15000 unit has a max life 2 ½ years.

Why not call it a throw away hassle free water purifier?

Throw it away after getting 12000 liters of water.

If my facts and thinking is wrong please ask you branch office in Mumbai to clarify.

SIR, I HAVE PURCHASED THE KENT RO WATER PURIFIER FROM M/s MUNNA LAL & SONS, JALANDHAR CANTT. THE SHOPKEEPER TOLD ME THAT SINCE THE KENT COMPANY HAVE SERVICE CENTER AT PATHANKOT, FREE SERVICES WILL BE AVAILABLE TO ME, EVEN IF IT IS INSTALLED AT PATHANKOT. I CONTACTED THE SUB-DISTRIBUTOR AT PATHANKOT AND THEY INSTALLED THE SYSTEM. BUT THEY REFUSED TO SERVICE THE WATER PURIFIER, BECAUSE WE HAVE NOT PURCHASED IT FROM THEM.
I HAVE CONTACTED THE SERVICE PROVIDER AT JALANDHAR AND THEY ASSURED US TO DO THE NEEDFUL, BUT AFTER ONE AND HALF YEAR OF PURCHASE, NO FREE SERVICE IS PROVIDED.

dear sir
i purched kent ro before 7 month.but sir it is not working properly.i have call in kent ro company but noresponse . no one technician come for service.plz short out the poblem as soon as possible.


thanks
yadunath sharma
jaipur
[protected]

Dear Sirs,

I was using Kent RO Water Purifier with our entire satisfaction for 3 years. 2 years ago it started developing snags & we were suggested by Your local dealer to discard the machine & opt for new model which had many added advantage. As per his suggestion, we had purchased new machine. It worked very well for first six months & then started giving electric shocks. We then contacted Your local dealer who tried his best to solve the problem since last 18 months but was unable to solve the problem. He finally told us that he cannot solve the problem as he has tried all possible ways to solve the problem.

Due to superb performance of first machine, I had asked my circle to purchase Kent RO purifier systems & so far am able to convince 50+ friends & relatives to buy Kent RO machines. Day by day the intensity of Electric Shock is increasing & I fear fatal accident may occur due to this. Then I inquired about this with my circle & more than 15 friends & relatives told me that they too are facing same problem.

I suspect that there is some design flaw or defective part/s installed in the machine & sincerely urge You to check them in new products. I also highly recommend You to recall all such faulty machine & either replace them or repair them before any fatal accidents occurs.

For Your kind understanding & doing needful, I thank You in advance & look forward to hear from You.

With kind regards,

Himesh Shah.
Jamnagar. Gujarat.
Phone :[protected].
Mobile : [protected].

pathetic aftersales service.
the service mechanics are trying to make money by selling parts in personal capacity/
they take a part for replacement under AMC, and bring it back after 10 days to say that, it is not theirs and that we can buy a new one at a price to be paid to the service boy.
after re-installing the machine and changing parts worth more than rs.4000/= and taking an AMC , the company is unable to make the machine operate. everytime a mechanic comes, takes away or replaces a part, asks for money/personal selling of parts-when compaining to the company, no one bothers to take action.
How can responsible citizens like Hema Malini, endorse such a product, that also something related so importantly to human health?
Would the consumer forum wake up and take note and action?

CC: Times of India / DNA / Business Line / Economic Times

Dear Sir,

I have bought a new KENT RO water purifier system. At the time of purchasing the product I was informed about the after sale services provided by the company.

As per the terms and condition I should have provided with four services in a first year , but unfortunately I was not been facilitated till date.

I was asked and lodge my complaints regularly to the concern person, but there had been no response at all.

The above state that company is quite irresponsible against after sale services and not even heard from customer problems.

I would like to mention the name and contact number of the person to whom I was contacted for the same.

Name: Atul Shrivastava

Contact:[protected]

Best Regards:
Gaurav Mathur

[protected]

New membrane which is giving TDS of 500 and 900. PL let us know that if there are any Original Parts available with you or not.

"PL Don't Play with Our Lives"

Your ASM Mr. Sahani is also not answering his phone.([protected]). It is giving an Impression about the quality standards Maintained In KENT RO.

Suggestion: Instead of Giving Money to Film stars if that Budget is spend Streamline Operations I think that would Help.


It is very Sad that your Web site has no Escalation matrix so that appleate authorities can be approached if the subordinates are not performing there JOB.

Pl reply back with the E mail ID of a responsible person in KENT if there is ONE

We have Purchased Kent Grand Plus RO/UV water purifier on 11-05-09 with S.No:KR[protected] from M/s Sri RAAGA'S TECHNO-MARKETING PTE LTD,H.No:1-8-303/48,PG Road,Secunderabad 500 003.
Invoice No:Sriraagas/101/2009-10 dated[protected].Warranty Card S.No:KR[protected]
Series of services were done since the unit was not working properly on the below mentioned days
1.[protected],
2.[protected].
3.[protected]
4.[protected].
5.[protected].
6.[protected].

Wexed with the unsafistory services from Raaga's techno marketing,requested the distributor to replace the unit.However they rejected our request,Hence a legal notice was sent on[protected] to
1.Sri Raaga Techno Marketing,Secunderabad.
2.Marketing Division Kent RO systems,Noida,UP.
3.Manufacturing Kent Ro systems,Haridwara,Uttatrakand.

No satisfory response was recieved from eithier parties till today.
Kindly take proment action.

Dear Sir,
I purchased a Kent Grand + purifier system from Kent Ro dealship at Kanpur on 27/05/2009. From starting i am facing a lot problem. Even I have given information so mant times to Kent Ro service center. But till date no repose is getting from company. The problem details are as under.

- TDS fluctuation.
- Noising in machine.
I think this is a manufecturing problem. Please replace my RO machine at the earliest.

Regards,
Aneet Mishra
[protected]

Hi,

This is to inform you that we have faced very bad service from Kent RO service man whom we called for the service of RO, he charged us money but did not do any service, the whole week We had to drink the normal tap water, kids must have fallen sick as their exams are also going on, One week later again we called him and then he rectified the RO, but our concern is that once they charge for any thing then they must be able to give the best service, kindly look into the matter, the Service man's name is Santosh with Contact No [protected].
Thanks

I am not sure is there any meaning for a complaint in india or not. But still want to try as a responsible citizen. I am using KENT water purifier, the servicing part of KENT is just cheating. They are sending some third party vendors, who doesnt have any knowledge on what they are doing also. I argued and complained to karnataka regional officer as well. Yesterday my kent got serviced after lot of fight, from today again its not working. No guarantee or anything they will give. Not sure is there any justice for consumers in india or any value of this type of complaint. I am expecting there is some responsible officer to handle this, so just want try my luck on this. We should shut this type of companies who doesnt provide service properly to the customer.
It seems in india, since we dont have any option to live we are living with these pathetic people.

I hope some response fo this complaint. I am ready to provide all details.
I am reachable at [protected] mailid: [protected]@yahoo.co.in

Regards
Guru

I purchased RO Kent model GRAND PLUS MINERAL RO vide Invoice No. KENT 59 dated 21-apr-2010 from M/S Sampark India, Dehradun. I understand that company is ISO 9001:2000 certified company. As per ISO standards each part of the product must have specifications and assured quality checks. Learnt this also only, I purchased this costly product compared to similar products in the market by other vendors. Brand ambassador is Hemaji of course my Favorite forced me more to do so. After installation I noticed the unusual sound, which I reported to the installer, which he told me that it is the normal sound by this product. Hearing this I called Mr. Pranay Uppal, Sales Manager, RO and asked him the specifications of the motor especially sound level in terms of decibel. He was unable to tell me and told that we do not have specifications on this. He agreed that motor is making unusual sound, which he heard of his own over the mobile. He assured me that motor would be replaced with in 2 days. Being assured by him on 27-apr-2010 till date i.e., 15-may-2010 after regularly follow-up the problem is not rectified. Thus I am forced to call up next higher level for which I asked the contact no which sales manager could not give me. May, I as a consumer forced to such hardship and harassment by the reputed company like KENT.
SERVICE AFTER SALES OF RO KENT IS EXTREMELY POOR AND I SHALL NOT RECOMMEND THE PRODUCT.

I have purchased a Kent Grand+ RO System (Domestic) from M/s Real Value Marketing, No.1, Sait Colony,First Street,IInd Floor,Egmore, Chennai - 600008 on[protected] for an amount of Rs.14,500/ with a warranty of 01 year. On 6th April,2010, as the said machine was not working, I contacted the said agency over phone several times but there was no response from the agency. Therefore, I contacted the Regional office of Kent RO Systems Ltd located at 706A, Shivalaya ,196, Ethiraj Salai, Egmore, Chennai - 600008 and informed the condition of the RO system. They apprised me that the above said agency is no more as they absconded with some amount so that they will arrange an alternative agency to get the RO system repaired/serviced from my area.( i.e. Tambaram West). Accordingly, an technician from the agency namely M/s VGM Enterprises located at No.37,Near Indian Scan, Duraiswamy Pillai Street,Tambaram West, Chennai - 600045 visited my residence on[protected] and he inspected the equipment but he could not find out the fault in the equipment. He said, he will come next day with another technician to find out the fault in order to get it rectified. On[protected], the said technician with another technician visited my residence and at last they found the fault in the equipment. The fault was in the Switch Mode Power Supply (SMPS) and they said the SMPS is to be replaced and the cost will be around Rs.1100/-. I told them that the equipment is in under warranty, the SMPS is to be replaced at free of cost and the cost will be borne by the company. Accordingly, I spoke with Mr.Suresh, Reg.Manager,Kent RO Systems Ltd,Egmore,Chennai over phone and he promised that the SMPS will be replaced at free of cost and the company will bear the expenses. Thereafter, whenever I approached the present agency (i.e.M/s VGM Enterprises,Tambaram West) over phone, they are on the pretext that the spare is not available with them and the spare part is expected from Delhi in the third week of April 2010 and as soon as they receive the spare part,they will replace it to get the equipment in order. Every alternate day, when I contacted the present agency, they are on the same pretext that the spare part has not yet been received by them. On[protected], when I contacted Mr. Suresh, Regional Manager,Kent RO Systems Ltd., Chennai, he is not at all bothered to reply my questions and said "you can do whatever you want" we can do nothing. I did not expect such reply from a responsible person and such person is not fit for such post. Request to get my equipment rectified at the earliest.

I have purchased Kent Grand Plus Water Purifier on 20.04.210 from Lotus Electronics, Saket, Indore.

Kent technician visited my house on 21.04.2010 and installed the same.

However, one of the feature " The purifier automatically Shuts off when the storage tank becomes full" is not working.The water is overflowing from the storage tanker when the storage becomes full and does not automatically shuts off.

When complaint is made with Kent service centre, a technician visited my house on 23.04.2010 and done some repair work. However, the problem is not resolved.

I have again made a complaint on 23.04.2010 and 24.04.2010, but non of the technician has visited my house for the same. I have written mails to [protected]@kent.co.in but no revert received inspite of several reminders. It seems , the mail id is just given for posting queries and for not reverting to queries.

Rgard

Rajesh Kumar
202, Classic Heights apartment'
5- srinagar extension
Indore - 452001
Ph : [protected]

I bought one KentRO purifier on 13th Aug 2009 from one Mr. M.S.Reddy
(ph: [protected]). While purchasing the purifier, this guy made tall claims of Kent
service and assured that his technicians will be there for any issue and his office is in
Mahadevpura (bglr), very near my residence.

Recently (after 8 months of purchase), my Kent purifier had some issues and when I called
this guy, he was kind of very rude and indicated that he's just a sales person and should not
be called directly and for any issues, I should call the help-line number given on my bill receipt.

The bill receipt indicated that the purifier was sold by 'Good Mineral RO' (H.S.R layout branch)
and I filed my complaint (complaint number 1091) on Apr-9'2009. Till this date I have called their
customer care number[protected] at-least 50 times in last 14 days and every time I call,
the lady at customer desk would mention that the technician (Mr Ravi Kumar, ph:[protected])
will come that day. Indeed their technician visited one time and instead of fixing the problem,
broke one electrical jumper and never returned back.

I have called numerous times to their customer care, technician and their manager (Mr Nagesh
ph: [protected]) and hardly able to get them. The technician/manager don't even pick the
phone. The customer care lady's response is same every time I call "our technician will definitely
visit your home today".

I am really frustrated with the after-sales support, I am getting from 'Good Mineral RO'.
Will appreciate, if I can get some assistance in this regards..

Regards,
Vikas
Bangalore, Karnataka

I had purchased Kent Grand plus RO system on 17th Jan-2010 from M/s Joystick Health care , Surat, Gujarat. After the First free service, your RO system are giving frequent problems and water is not being filtered properly by RO system. Four times i had called your representative with in 15 days duration time for check up & repairs. Every times the respresntative either clean the sediment filter or replace the solenoid switch.

Due to above, i am facing problems and i need to purchase an additional water bottle from external aganecy though i have a RO system with me.

While purchasing the RO system i had given a special consideration to kent for its better service and quality. I am sorry to say that i was wrong.

I am very much fad up by your RO system. Look into the problem and possible replace the complete machine with new one or return the money back.

I had purchased KENT water purifier from dealer on[protected] and it is not working since[protected].
i made many complaints to KENT as well as dealer, but no body came for repair / replace the product though it is under warranty.please suggest me what action should i take. as they are saying purchase a new kent again, we do not have service person to repair it.

anand baid
[protected]@gmail.com
[protected]
906, Rajarajeswari Nagar,
Bangalore - 98

We have purchased one Kent RO purifier from his dealer M/s Pratham Enterprises(Show Room) Shop No.53,Shivaji Complex Navjeevan Vihar,Vindhyanagar,Singrauli,M.P.-486885.on 29.06.09.The Unit Sr.no.is KR[protected].

Since bigning we are facing problem in this purifier and their service representative comes and attend the problem but permanent solution for the same we have not received till date.

Now a days some major problem has occured since one month and their service representative coming to attend the problem but after few hours again some problem arises.Since a month we are facing extreme problem and we with our family are bound to drink Mineral water from outside.Several times we have requested to replace the complete system as it is in complete warranty period.They are not taking it seriously as a result we have come to this decision.

We request you only to get replaced my complete unit.

sir
so many times i have complaint to your office but i never got service from your side even i always got phone calls for purchase kent ro.sir i bought my kent from gujrawalan town (model town).mr.ankit phone no.is [protected].he always give me time but never give service if i will suffer from any disease from water i will go to court .i request to you please send any person for service of my kent ro.i would be very thankfull for this kind act.
thankyou
poonam
mobil.no.[protected]
add------.L-1,LALITA BLOCK SCHOOL
SHASTRI NAGAR DELHI
110052

Hi,

I brought kent purifier from reliance digital, according to them they will give the service within 24 hours. But from last one week I am calling Reliance digital customer care number and they are not sending their support staff to visit my house for kent water purifier service.

My complaint number is: 567593 - Even they have delete my old complaint number from their database.
I ask them that I want to speak to their manager but they refuse to do that - They are they do not have enough support staff and manager to manage them.

The person to whome I was talking is Lashman.

Thanks - Anuj Jain
Mobile: +91 [protected]