Kent RO Complaints & Reviews

i have taken AMC for my kent ro machine which is valid till next year. within a period of 20 days, i have contacted twice to the customer care regarding malfunctioning of my machine. same has been attended within a stipulated time. but problem still continues as the machine never stops resulting the loss of stored water from our roof top tank (in B-10/110, air india colony, vasant vihar, new delhi). today, i.e. on 19th october 09, monday, i have been trying the customer care tel. [protected], since morning but not able to get through. something wrong, i hope. please get my machine rectified earliest possible in order to save water and leakage.

With reference to my unit serial no KR[protected], I would like to highlight the bad behaviour
and arrongance of your technician during the service that has been provided to me. As per the
extended service contract, today on 10th October 2009 new service technician came, post his service i requested him to show me the TDS of water, for which i was told that he is not having the same and he is a trainee who has been sent to do the service and his supervisor is working near by. I told him i would not sign the document unless i read the TDS measurement. Post my communication, he spoke to his supervisor about the same over the phone, the name of the supervisor is Mr.Piyush Deb (he was the old technician who gave service previously).
He told me on the phone that he also is not having the machine to show me the TDS, i also told him that i will be unable to sign unless i saw the reading. Post my views he threatened me that i have to sign the same. After hearing the same i told him that i would speak about the same with your office, on hearing the same he told me i can speak to anybody i like but i would have to sign the document. At that point of time i disconnected the phone. In the meantime i spoke to your kolkata office about the same, unfortunately the CRM was out for lunch and the office promised me to get back to me on the same. In the mean time the supervisor came to my house with the trainee, he told me if you dont sign the document then give my your document which a coustomer has and i will
sign on the same and he was telling me that you have to give me the same. I said sorry and i cannot give you the same unless the tds is measured and is shown to me that the machine is working ok. Then he said i have to give him, i can speak to anyone i like if in kolkata office or delhi office he doesn't mind, he was forcing me to give hime the document for sign verbally.
He was behaving in a rude fashion and i had no option but to tell him please leave my house at once and i would not speak to him any more. Post his leaving the kolkata office called me up and i told them the same thing. My questions are :-
One how can you send some trainee without anyone accompanyiing him to a customer place.
Two, is the customer place a training place, who is going to take the responsibility is something goes wrong due to the work done by a trainee.
Three how can the service person can be rude to your customer, uses bad mouth and behave badly and force him to do something not to his liking ?
The sheer arogance of the technician baffaled me. This type of incidents is getting a bad name to the company. Please look into the same and take appropriate action. Looking forward to your promt response.

Sir,
I had purchase a Kent water purifier from Kayee dealer Add: 302, Rasta Peth, nr.Datta Club, Pune, Maharashtra. Ph No.[protected]. In the month of August 2009, had requested the said dealer to change the candles of my purifier and their engineer had visited my house to replace the same and I have done the entire payment for the same. While replacing the same and servicing the water purifier the engineer from Kaypee enterpreises rasta Peth Pune had neglegently handled the product. had cause damage to it. The said engineer had distrubed the entire wiring of the water purifier because of which the product had stopped working and similarly it started licking the water through its circlation pipes. I had many times requested the said dealer to solve the problem but the said dealer did not solve the problem till nor even any engineer has visted to my place inspite of several request and phone calls.
Therefore I kindly request you to look into the matter and take appropriate action against the said dealer.

Dear,

I have purchased Kent RO on 11th August and have called up technician 2 times. My complaint ids are 220246, 222427 and again I m having the same sound problem and the machine stops working. every time a new technician comes and assures me that from now onward it will not give any problem. Also on Saturday the Customer Service number always is bussy, and for the whole day no one seem to work in the service centre. They put the phone down so that no complains can be made.
Its a ridiculous activity @ such a high branded product. If some one wants to buy Kent RO, I will suggest them not to purchase this product.

Pankaj Kumar

Contact no. [protected]

on 28th August i lodged complaint with Kent customer care for service under AMC. Complaint ticket number was[protected] but till 31 st august no one came for the service. On 31 st i called again for the reasons but i was compelled by the executive to lodge a new complaint and forget about call of 28th. The Incharge of Service centre was also not co-operative and told me that i am free to go to any forum for complaint. Till today i.e., 1st September the service is not provided. pl see to it.

I would like people to read this before buying Kent RO; in 15 days it stopped working and now i am forced to get it repaired by service engineer. I know they will service my during AMC but really doubting the quality of RO. Better to go for some local RO which is around 3000 so what is fun in spending 15000 for this product.

Dear Sir,
I had registered a complaint for leakage and breakdown of my Kent RO machine around 10th August at the Mumbai customer care numbers 40532405/07. Despite having paid for an AMC with your company on the guarantee that my complaints will be corrected within 24 working hours it took 5 days for the machine to be serviced.
After that the same breakdown and leakage has started again and I have registered another complaint bearing No. S14 on 21st Aug which no one has attended to till now - despite my waiting at my home for the service person's visit, which badly affects my work hours. Today on 26th Aug 2009 I have finally got through to Miss. Swapnali who is still not being able to give me any estimate of when my complaint will be attended to. I need a time estimate of service person's visit as I have to adjust that with my work hours.
Also during the signing of the AMC in July 2009, the service person Mr. Salim had informed me that both filters in my machine needed to be changed and despite my reminding repeatedly the parts have not been replaced.
I have even written the same complaints on the receipt of the last service person but to no avail.
The service centre in Mumbai is manned by an unprofessional and disorganised team and I am facing too much stress, and unnecessary expense of buying bottled water because of the faulty machine as well as the pathetic after sales service.
Ayesha & Ameira Punvani
703 Jal Darshan
Chimbai Road
Bandra West
Mumbai 48
Mobile: Mumbai [protected]/ Delhi [protected]

Wanted to know if can add disinfectant potassium permanganate to the water that enters water softener. Caution: Dangerous explosions are liable to occur if potassium permanganate is brought into contact with organic or other readily oxidisable substances, either in solution or in the dry condition. Please reply at the earliest to our query whether we can add KMnO4 to water before it enters the water softener, at the above email address. Thanks.

We purchased a Kent water softener KR[protected] and it was delivered to us vide Delivery Challan no. 1985 dated[protected] from Anand Enterprises Bhopal. It worked only for 15 days till after its installation but after that it stopped working. We made several complaints but we are not attended. Anand Enterprises Bhopal are least bothered of coming and attending the problem of Kent water softener. We were not told about the degree of hardness obtained after the installation of water softener. We are not at all satisfied with this product of yours. Presently, softener is not working. We want the softener to be attended at the earliest. Thanks.

Ranjana Vijayvergiya
C-1, Siddhartha Nilayam, Krishna Vihar,
Gulmohar Colony, Bhopal, M.P.

i have taken AMC FROM KEMFLO RO SOFTNER & DO PLANT SALE & SERVICE ON 22/04/09.FROM DAT DATE TILL NOW I AM FACING LOT OF TROUBLE FROM THIS SERVICE DEALER NO ONE PICKS THE CALL THE PERSON WHO PICKS THE CALL TALKS VERY BADLY, always says service men will come in 2days but the person never comes.Mr.arya the head of company hardly picks the call.I am really fed up with this company kindly help me to get my money back.

Worst service i have ever seen .

gaurav jain ([protected])

We purchased a Kent Water Purifier (Model Grand RO+ AK7021) from a Chroma Store in Rohini, Delhi on 5th August 2009 (Bill no.[protected]. We have been facing repeated problems in the product since purchase:
- The service engineer came to install the product on 8th August-- he found the unit defective (some problem with the UV- broken part). We had to go all the way back to the store to get the unit replaced, as Chroma was not ready to send the replacement to our residence.
- The replaced unit was installed by the engineer. After he left, the screw of the emergency drain at the bottom of the unit broke (after the tank was filled) and all the purified water drained out.
- We called up the Chroma Store on 8th evening, but they told us that the engineer would be sent only on 10th (Monday) as 9th August was a sunday. We called up the service engineer- Mr.Ajab Singh directly on his number and he came to us to replace the knob after much insistence and requests
- On the next day (9th August Sunday), the valve which was fitted to the main pipe line broke and the pipeline in the kitchen leaked. The valve is provided by Kent and seems to be of poor quality.
-Nobody attended our call from Kent's Consumers Service number[protected] on 9th August.

We are totally dissatisfied with the product and everyone in the family is feeling harrassed after having invested around Rs. 15000 in the product.
To add to the woes, we have wasted the entire weekend at the mercy of the Kent Service engineer or Chroma Customer Service to address our complaints.

Dear Sir

greetings! This is in reference to the above said product which we bought it from Kent RO Systems Ltd on 29/12/07 Invoice No. 3708 Sales Personnel Mr. Abhishek Maurya of C 15 Sector 7 Noida 201301 installed at our residence.

Please find the attached correspondence with the company till the time of writing this email. So far there has been no official acknowledgement of my email to the company.

The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. It is very much evident from my letter to the company.

Right now I am in a dilemma wether to get the machine in working order and pay for it and claim later or wait for your concern over the issue.

Looking at this juncture what is important for us in the family is to have supply of softwned water then to wait for justice. It is almost over a week and we are still waiting for the things to move from KENT RO so finally thought of writing to Customer Court for justice.


Kapil Rohatgi
C 2 - 304 Ananda Eldeco Apartments
Sectore 48
Noida - 201 302. India.
Phones:[protected]
Mobile:[protected]
email: [protected]@yahoo.com


--- On Wed, 8/7/09, Vikas Arora <[protected]@kent.co.in> wrote:

From: Vikas Arora <[protected]@kent.co.in>
Subject: FW: AMC FOR KENT AUTOMATIC WATER SOFTENER
To: [protected]@yahoo.com
Date: Wednesday, 8 July, 2009, 1:51 PM

Sir,
We refer your case to management but they are not convincing since your warranty is over it will be on chargeable basis. Approximate cost will be Rs8000/- for further discussion you can mail it to Mr. [protected]@kent.co.in
Ph-[protected].

Thanks & Regards
VIKAS ARORA

From:
Vikas Arora
Sent: Mon 7/6/2009 2:52 PM
To: [protected]@yahoo.com
Subject: AMC
FOR KENT AUTOMATIC WATER SOFTENER

Sir,

Reference to discussion & telecon we are giving our AMC PAPER for your consideration.
Thanking you

Regards
Vices Aurora

--- On Thu, 9/7/09, kapil rohatgi <[protected]@yahoo.com> wrote:

From: kapil rohatgi <[protected]@yahoo.com>
Subject: Fw: KENT WATER SOFTNER URGENT ATTENTION NEEDED
To: [protected]@kent.co.in
Date: Thursday, 9 July, 2009, 1:19 PM

-- On Thu, 9/7/09, [protected]@yahoo.com
wrote:

From: [protected]@yahoo.com
Subject: KENT WATER SOFTNER URGENT ATTENTION NEEDED
To: [protected]@kent.co.in, [protected]@kent.co.in, [protected]@kent.co.in, [protected]@kent.co.in
Cc: vikas.[protected]@kent.co.in
Date: Thursday, 9 July, 2009, 1:12 PM

Dear Mr. R R Sapra

greetings!

We would like to thank you for introducing great products in the market and especially for the residents of Noida, the so called WATER SOFTENER. To tell you the truth that since the installation of the machine at my residence, the whole family have enjoyed the supply of clean clear water.

We had purchased your Water Softener and RO products at the same time about 18 months back by Mr. Abhishek assuring us of the best of the services all the time “We are only a phone call away”. However, last year we had constant problem with water softener. The visiting teams of technicians were of different views for the installation of the same but by that time it was too late to change the site of installation as all the pipelines were laid.

It is really shocking to hear from your visiting team of expert technicians including Mr. Abhishek that the machine is wrongly placed, (he was the one who visited us at the site and on his advise only the machine was placed) hence we are not getting the soft water in the tank and that we should approach him once the warranty is over to have reinstalled at extra cost. However, it seems that Company like Kent is interested in only selling the product with a very poor installation and after sales service team. After persistent insistence with KENT HO including Mr. Sapra and Mr. Vikas the problem was rectified and was informed by Mr. Abhishek that we don’t need to worry about the working of the machine as you don’t need do anything and we would take care. We were never informed about the filter in the machine. Hence, we feel that your sales person have misguided us at the time of selling and installation of the product.

Earlier also, at the time of taking the AMC for RO we were informed by the CUSTOMER CARE for the non-existence of AMC for water softener. Well, on our return from our holiday on 30th June my driver informed us about the crack in the said machine. Due to my father’s hospitalization we could not made a call. We called the CUSTOMER CARE on 4th July’09 Ref No. 193521 and Ref No. 193528 for the purchase of AMC for WS and RO. For RO’s AMC the technician visited us and we got it done.

BUT, when enquiring about the AMC for WS, we were informed nothing as such exist and you better call Mr. Ramanuj. On calling him the only reply we got was WS AMC is on and the cost of the container / body, promising that the technician would visit us the same day but to no avail. On 6th July’09 we called the CUSTOMER CARE and Ms. Kalpana / Ms. Ranjana; to be frank I don’t remember the name informed us about the non-existence of AMC for WS. Finally, we were told to call Mr. Vikas, who gave us time to listen to our plight and was ready to help.

The Technical team who visited us clearly told my wife on enquiring why nobody visited us for service till the time the machine was under warranty, the reply came “madam aap kahan rahte ho yeh India hai, yah par apne aap kuch nahin hota hai, aap hi ko call kar ke bulana parega” (madam
Where do you live, this is India, nobody comes without calling even if your machine is under warranty).

We were amazed to listen to his reply. This clearly shows the intention of KENT that how responsible is your staff both at CUSTOMER CARE and the TECHNICAL TEAM. It seems the motto is to sell the product only and forget about the after sales services. At the time of selling your Mr. Abhishek made 1000 promises but nothing worked.

After talking to Mr. Vikas for the same I was directed to Mr. Sapra GM Sales. After telecon with Mr. Sapra yesterday and was asked to send an email related to the above said issues. We are really shocked to hear about the non-existence of AMC, about after sales services and others which have really put us in doubt about KENT. It’s been 6 days and so far nothing has moved, left us wandering what will happen next, would be able to use WS again as it has been lying shut and we have been surviving on the quality of water supplied by Noida authority. Hope living with my patient father, we all will survive the ordeal of water full of impurities.

PLEASE help us to come out of it and live freely in KENT WS system.

Sir, we need your serious attention and intervention to solve this issue on URGENT basis.

Waiting for your positive reply on said issue barring which we might be forced to knock the doors of Consumer forum.

Hope that every issue would be sorted out at your earliest.

Await your early response

Yours truly,

Kapil Rohatgi
C 2 - 304 Ananda Eldeco Apartments
Sector 48
Noida - 201 302. India.
Phones:[protected]
Mobile:[protected]
email: [protected]@yahoo.com

Hi,

I have bought a Kent Mineral RO Water Purifier from Magic Waters (#2862, Ground floor 1st main 80Feet road HAL 2nd Stage Indiranagar Bangalore) on 19th July 2008 My bill no. is 3704. FSO name. Nazeer Ahmed Emp. code 4431.
From last 1.5 Months its having a problem..and the water filter is not working.. I have contacted there Kent Customer care[protected]/86) there head office in Noida[protected] ..its still in warrant period... but neither Magic waters nor Kent company is willing to fix it. Magic waters says you need to talk to head office..Kent company represenatives says you need to get it fixed from whom you had purchased(Magic waters) since you had paid money to them.
They are making me to rum from pole to post..but taking any step to repair.

Its a clear case where customer is cheated after purchasing the product from a reputed company..who is not even fixing the product even though its in warranty period.

Mail sent to the compamy :

"This mail is written with utter frustration over your service support.
My complaint to Kent support was on 5th to Miss. Jothy at Bangalore and my complaint number is 2144. I have made follow-up calls every day and the response I get is “Today it will be resolved” after a week I started interacting with Mr. Vikrant from your head office and I still continue to get the same response.

I am your customer who’s bought your product Kent Grand based on the commitment that I would get support on the product I buy.
I certainly don’t deserve to be stressed like this with a feeling of being cheated for having bought Kent, how deceiving your advertisement could get?
This is not the first time I have been cheated of your service, it started right from the time I have purchased your product.

I hope this mail reaches someone responsible enough to resolve.

Regards"

Dear Consumers,
I am starting a campaign against Kent’s policy of cheating customers.
I have sent the above mail to all the email ID’s available on the kent web site and not a single response.
here are few amoung the hundreds complaints, who in other words say the say the same thing.

http://www.consumercomplaints.in/complaints/kent-ro-c21578.html#comment
http://www.consumercomplaints.in/complaints/after-sales-services-c88258.html
http://www.consumercomplaints.in/complaints/kent-ro-water-purified-c183828.html
http://www.complaintsboard.com/complaints/kent-ro-systems-water-purifier-c2204.h...⇄
http://www.complaintsboard.com/complaints/kent-ro-c126722.html

I PURCHASED RO WATER PURIFIER at2862009 SERIALNO KRO90400596 FROM BIG BAZAR<SAHARA MAL>GURGAON I AM VERY DISADPPOINTE TO PURCHASE RO BECAUSE IT WAS FAULTY FROM FIRST DAY AFTER INTALATON LIGHT WAS BLINKING WHEN I CONTACT CUSTOMER CARE THEYSEND A MACHENIC WHEN HE OPEN THE MACHINE I SAW BLACK TAPING WAS PRESENT IN WIRE BUT PRACTICALLY THIS IS NOT POSSIBLE IN BRAND NEW MC RO IS STILL PRESENT IN FAULTY CONDITION I MAKE CALL IN CC AGAI N AND AGAIN, BUT THEY ARE NOT GIVING ANY APPROPRIATE INFORMATION WE WANT TO CHANGE RO <TAPING> <WIRE IS CONECTED AFTER CUTTING>

Hi All,

I have had one of the most horribile experiences with Kent ...

Firstly no one turned up for any service in the first year ... then they came to me for an annual contract and took 5000 for a life time service and warranty.

No one turned up after that ... neither were any candles changed nor was the UV lamp ever checked.

I called them afer 8 months of the contract and after shouting my lungs out, they send one engineer to clean up the machine. No candles were changed ...

I had to repeat the exercise to get them to come back to change the candles and the UV lamp. Now some one has come and has put duplicate Korean candles which dont even fit the slot in the machine.

God knows UV lamp has been put as thats not visible from outside ... but i am sure some fake bulbs have been used. I am planning to change to Aquagard ...

My advise - Dont even think of buying a KENT product, service SUCKS ...

My brother purchased a Kent RO in Jun 09, but is u/s since installation. Was asked to pay money for installtion, even though purchased a product with complete installation included. Repeated complaints to Kento RO Service centre useless. Engineer's say it cant be repaired and it will be like this only. Please ask company to replace and repair it.

Purchased in name Punit Sahni
Address - RZ-D-1D, Nihal Vihar, New Delhi - 41
Phone: [protected],[protected]

Hi,

I have purchased one Kent RO Systerm from "Big Bazar" Ludhiana. I have purchased by Debit Card. They have confirmed and the will install system in 1 business day, but no one came to install the system. I have Called so may times to Big bazar Team, and Kent Company as well and system get install 15 days.

Now from last two months i am tried to call again to Kent company. One of the service provider "Shri Durga Enterprises (Bharat Nagar Chowk Near petrol pump Ferozpur road ludhiana)" who have provided the service after 15 days during installation, Now i have tried to loge call for service he have provided the service complaint number but now he have refused to provide the Service. My RO system is not working at all from last more than 2 months. Can you please help me out to loge the complaint.

Machine number: KR[protected]

I have purchased Kent Mineral RO System – machine no. KR[protected] from Reliance Digital Retail Showroom in Ambiance Mall, Gurgaon – 122002, vide order number [protected] dated 28th August 2008. The machine was installed in my kitchen on 30th Aug 2008 by unskilled plumbers deployed by Reliance Digital. It was regrettable that on the very fourth day of purchase machine developed some problem and started overflowing from the tank. On lodging complaint to the seller Reliance Digital; they deployed a technician (a novice), who after lot of permutation / combination could arrest the fault. It was not at all satisfactory service and was duly recorded in the service report card. The problem continued even after that and minor overflow persisted. On subsequent complaints Reliance service technicians who are not well equipped and properly trained have tried to mend the defect has miserably failed. It is really unfortunate that they are not bothered to deploy the service technician on my last complaint on 2nd May 2009. I was informed that Reliance has a different sort of sales and service agreement with Kent. I was informed that under this agreement the post sales service for products sold by Reliance Digital would be undertaken by Reliance. These terms were never disclosed at the time of sale. This has proved very costly.

My experience with the Kent Grand RO product was a horrifying experience as it not only miserably failed to serve the purpose for which I bought it but has caused lot of harassment and even had caused allied damage to the woodwork of my kitchen. The kind of services rendered by Reliance Digital is far from expectation from a reputed Brand.

WE BOUGHT KENT RO WATER PURIFIER LAST YEAR...AFTER A YEAR ONLY THE WATER WE R GETTING IS FOUL SMELLING...AND IMPURE..WE CALLED THE CUSTOMER CARE...BUT THERE WAS NO REPLY FROM THERE SIDE...AFTER SOME DAYS WE GOT A CALL AND PERSON CAME AND SAID THAT CANDLES NEED TO BE CHANGED ...THEY R TAKING 160000 RS JUST FOR A YEAR...I WILLL NEVER RECOMMEND SUCH A PRODUCT TO ANY ONE..IT IS A USELESS PRODUCT