Kent RO Complaints & Reviews

Very unhappy with this product due to terrible maintenance costs. First purchased it in 2017 August and with a warranty of one year the troubles & fleecing began after one year. Atleast twice a year the repairing and replacing costing about Rs 5000/- per year minimum and presently they said the motor is spoilt and will cost about Rs. 7000/-. I already spent about 20, 000/- till date on maintenance.
This is to request to make expenses clear to all the potential buyers to enable them to make a learned decision. Regret buying a water filter that is manufacture only to cheat and exploit the people and make large profits in an unfair manner.

We are not happy with Kent RO authorized service center Anwesha enterprise sodepur. Technicians are not expertise enogh to handle their service jobs effifiently.

Requesting Kent management to assign other service center on priority....

I ve complained last 7 days but there is no response from Kent. It's a really Fraud company.

Hi,

I have changed all filters of Kent. after 15 days I noticed the Green Fungus on water Container. I cleaned that Fungus, This happened first time. Again it formed within 15 days. I tried reach customer care and informed them about this problem. But Customer care executive instead of listening to my problem, talked about extra service charges.

I am from Bangalore.

Thanks & Regards
Tanmaya
+91-[protected]

Only one request...please replace this...worst piece of kent ro...i am totally frustrated withcthis piece.no hearing any whete

I have installed all parts in my RO filter such as PUMP, RO, SEDiment filter, UV, CCB etc in the month of June 2020 ... It all cost to me about 8000 rupees...PUMP cost was 3500 ..But PUMP is not working properly... Now customer executive are saying that i have to again install the new pump which ll cost to me about 3500 ... Now it's the month of march ... Service is poor and products are also not genuine... Please do something in this regard...

As the product was installed this month it started leaking, the installation man checked and reported that the product is damaged and needs replacement

Please provide service

Filling water flow to the tank very low or too long time

Please dont go for Kent products. I bought a Kent water softener and it is lying useless now. The service is pathetic. They reschedule the service call as though i requested them. And they simply cancel the appointment without any reason. Will never buy a kent product in my life again.

I have newly purchased KENT Pride Plus Mineral RO Water Purifier in Oct 2019, After one year 14th Oct 2020 i had replaced the full set of all filters and paid for around INR 4800+ (Case id[protected]. Now after 4 month i have been facing the same problem very quickly, Today[protected] Kent RO service engg checked the water filter and recommended me to replace all filters? again within 3months.

This is a KENT RO product quality issue Or not replacing original water filters??? and every 3 month once I will need to replace all filters? and pay for near INR 5000?. So per year your water filters use a maintenance charge for INR 20000/- ???. The new machine cost is INR 16500/-..

After my purchase Oct 2019 to Oct 2020 First one year only working okay. After one year replaced all old filters and fixed new filters, after 3 month facing problems. I think when the purchased new machine all filters are original and working for one year. After replacing old original filters, Maybe now replaced all filters are duplicate and of very bad quality products, Because i was faced with failure very quickly within 4 months. VERY BAD QUALITY PRODUCT.

Iron filter not working properly. After use of 10 liter, iron water is coming. Backwash not happening.

Burdwan service centre of the Kent purifier is very bad. In the servicing, the change of a tube like part was required because the purifier was not purifying the water and the machine itself was making a very loud noise constantly. We didn't realise that the servicing person installed the "OLD" part of the purifier and took ₹500 and told that if this happens again no money is needed and didn't give us any kind of receipt. The machine worked fine for 2-3 day but again the problem was happening. We eventually called the service centre near us, the servicing person came but this time he installed a new one but again he asked for money, but as we didn't have any receipt we had to give the money ₹470.
We called the customer care service in Burdwan for the refund of the money but the man was very rude and was threatening us and challenging us that we can do whatever against him but we will not get the money back. We then also called the Kent Headquarter in Kolkata, India but the number was always switched off. This issue with our purifier is happening for months and every time the Service person came they took ₹7000, ₹8000, ₹2000, ...etc. But the problems were still there and the condition of the purifier detoriated.

So I would be very grateful if my complaint takes quick actions in refunding the money. I also request that the company takes strict and quick actions against this threatening manager of Burdwan Kent Purifier Service Centre, who was given to talk to by "The servicing person" DIP BOSE Ph no.[protected]

My RO was making a lot of sound . On the first complain no technician came but I got a message in the evening that my issue had been resolved. On complaining a second time a technician came but said the noise is normal it does happen due to the pump which incidentally had been changed a month back. This happened on the 5 th and today on the 9th the water supply from the machine has stopped. All this after paying an AMC of 5k .

For last 5 days no technitians are coming to serve even after repeated calls by me in durgapur Kent service centre.
It has happened several times before too.

Hi,
Refer to the above subject, i have a Kent Excell+7 Liters, which i had purchased through Amazon on Feb 2020 Order #[protected], i had paid additional amount for service guarantee for 3 years at the time of purchase, now my concern is from last two months we are complaint regarding our service issue, but no body responding and resolving our issue attached screenshot of complaint messages, today ie;[protected] technician visited to our place, instead of doing service, he is asking Rs. 5, 500.00 for service, as you can see in the messages immediately they will cancel our complaint, request you to take necessary action and do the needful.

regards

I have registered my complaint many times about RO . Its clean water flow is very less. The service franchises is not taking interest on repairing.

This is a kind request to whom it may concern that I am having a RO( Kent) in my use since last 2019 from your company of repute.Presently its filters are chocked very badly as I am using this device in a hill areas situated in JNV Campus nainital situated at almora High way. I have made my complaint on your toll free no and mechanics contact number on [protected] repeatedlly .He promised many times in last 12 days that he will come and rectify the problem but he never came and now not receiving the call also.kindly take the concern of my issue with prompt action to provide your best services to me. PRIYANKA BAUNAL [protected]

Dear Sir, Jai Hind & Namaste !

I am your old customer & have 02 RO KENT Systems KR11014007GR & KR[protected]MY at my residence in greater Noida & Mayur Vihar Delhi.

My former RO No: KR11014007GR developed a problem & i registered the complaint which was confirmed on my mobile at 10:43 AM today(03 March 2021) vide Request No:[protected].

Mr Anshu[protected] visited my Flat No: 3J-304 AWHO Gurjinder Vihar Chi-1 Pkt-5 Greater Noida-201310 around 11;15 AM when I was away on duty in the hospital.

He gave us a Bill No :911054 dated[protected] for Rs 6300/- while actually took Rs 6900/-paid via Paytm on his mob:[protected] linked to my SBI A/C : Paytm Ref No:[protected].

In this regard I want to submit the following for your kind perusal & necessary action please :-

Bill No 911054 has the details viz;
Item Code 20529. m/m. 01. Rs 2750/-
Item Code 20018. F&T. 01. Rs 250/-
Item Code 20009 LC. 01. Rs 500/-
Item Code 20010. LS. 01 Rs 500/-
AMC WAR/AMC end date: 3/3/22. Rs 2000/-
Item Code 20247. SF. Rs 300/-

The Sum Total of these items is Rs 6300/- while he has taken & pocketed Rs 600/- in excess from my wife by hoodwinking her.

He did not allow my wife to enter her remarks in the CUSTOMER REMARK BOX.

He did not allow to sign her in CUSTOMER SIGNATURE BOX & instead forged the signature in his own hand.

He did not purposely allowed her to enter our email ids : [protected]@gmil.com/[protected]@gmail.com

He took away the old parts for which he billed us.

Please take cognisance of my complaint & detail a genuine representative from your company to visit our site for to certify if original KENT RO items/parts are replaced & not the spurious/duplicate ones & inspect the copy of the Bill.

Such unscrupulous employees harass & cheat the customers & bring bad name to the company & dents its Reputation.

You are requested to look into my complaint & resolve the matter at the earliest & help recover Rs 600/- charged in excess by deceit.

Please do acknowledge the complaint of a Veteran & Senior Citizen of the country.

Thank you & regards

-Col(dR) Rajeev Razdan
[protected]
[protected]
[protected]

No service by company.Every time tickt closed without any service. Company promise for 4 yr free service.
Kindly f di o needful.
Mob [protected]

Ukv