Kerala State Electricity Board [KSEB] Complaints & Reviews

My name is ramu c. M. I have a registered account in kseb's online web-portal in the name of my father, m. P. Karunakaran (Consumer number:[protected].

On 29/08/2017, i performed an online transaction for bill number:[protected], bill amount: rs. 616/-, dated 25/08/2017 and due on 13/09/2017. The payment was made through sbi net-banking via "techprocess" payment gateway.

Unfortunately, following the transaction,...

Consumer no:[protected]
Bill no:[protected]
Section : champakulam 5508
I have tried to pay via quick pay, amount was deducted from my bank but the kseb site shows my bill yet to be paid. (Txn no[protected] dated 25-aug-2017)
So i set up my sign in and paid again, the amount again deducted from my back but the kseb site shows the bill yet to be paid.[protected] dated[protected]
I made complaints to...

We are a nri and started to construct a house at our native home town chengal, neruvumbrum (Comes under ezhome gram panchayat - kannur (Dist). We would like to enlighten that there are some huge trees adjoining to our boundaries which is originated from my neighbor is becoming a threat to us. We have already made many amicable approach to them (Neighbor) in order to cut the trees and its branches but it was all futile& waste of our time.in...

Kseb should be helping people not abusing them. We are not asking anything for free. We have the right to demand the services that we pay for. The kseb office in mannanthala, trivandrum is a best example for the bad services. They keep the line busy when the power goes out and we won't be able to reach them unless the power comes back on andthis may take hours. Really why is the government paying them if they can't answer the customers the...

Dear sir/madam,
The amt. Of failed transaction of electricity payment of rs.5879/- in bill no.[protected] with consumer no.[protected] made on 12.07.17 has not been refunded to me till date by the kseb authorities. Even after my repeated request mails dtd. 13.6.17, 19.6.17 & 22.6.17 the amount has not been refunded to me till date. Now more than 10 days is over and i am urgent need of the money. I am regularly making the payment...

In my phone i have recieved a massage from dm-ksebit on dated 19.06.2017 at 11.29 am that thanking for using electricity bill payment for amount rs. 780.00 using online payment. Your reciept no. Is[protected]. Your payment will be reflected in next 48 hrs. But i have no any such type of transaction is made. Please se the matter acordingly.

Thaning you....

Online payment failure

Sir,

I had made online payment of kseb bill (Bill no.[protected]Consumer no.[protected] on 12th june 2017 for a sum of rs.1, 696.00/- (Transaction number: igablpogg4). The amount got debited from my sbi account. But i did not get a receipt/acknowledgement from kseb site. Transactionstatus fail. i kindly request you to the amount paid by me back to my account.

Thanks...

Sir,
I am writing this letter with reference to my previous letter stating misrepresentation observed in kseb bill no[protected] dated[protected] and events that occurred later. After me taking the matter voluntarily to kseb office to enquire about the matter, i had a bitter experience with the senior superintendent, kseb beach section who oversees the billing. He refused to cooperate and help to resolve the matter, instead he...

People in the kseb in our locality are very irresponsible. We have lost our electricity connection and they don't even solve it till time. They don'd even answer our calls and always make thier landline busy. If higher authority can help please do i am providing thier number here :[protected]. Please don't make such irresponsible persons as officers in such needed electricity board. I hope you should solve this.
Thank you....

Sir,
I am writing this letter with reference to kseb bill no[protected] dated[protected]. I am surprised to observe an additional arrear + surcharge apart from my bimonthly consumption bill in the demand /disconnection notice for the month june-2017. There were no precise explanation by the spot biller regarding the same. On further checking the previous bi monthly demand /disconnection notices, i have not observed any arrears....

Sir/ madam,
This is not fair. Our electricity is cutting most of the times during night time we couldn't sleep well. When we try to contact nearby electricity board the phone will always be busy. What type of service is this..? On every month we are paying electricity bill not for suffering this right.? We pay pill because we want electricity all the time and for our comfort. This is not at all fair....

Sir
In the last time we paid electricity bill at a range of 300 - 700. But today they billed at a range of 7500/-. When we ask for the reason they said the meter box is leaking and a high amount of current leak to the ground. We had a medium family and i don't know how could pay that? How can i pay the bill without any fault from me or any highly usage. So please make decisions about this....

I don't receive the standardised 220-230v range for domestic use. The voltage at peak hours is so low that equipments with low-voltage cut off facilities have started shutting down. This is very much harmful for all other equipment of the stipulated voltage rating is not provided, for which KSEB won't take responsibilities. I've learnt that many of the community members have already complained this to the board, but no action was taken till...

Power supply has been stopped from[protected] morning 9 am to[protected].am no supply has been restored in my home cons. no[protected] for 24 hours

Due to 24 hours continuous power failure, food items which kept in fridge which includes prepared and unprepared food of around Rs 1500( including prepared and unprepared- fish and meat and vegetables and milk for kids) has become decay,
please not that I demand an...

Really sad to let you know about the pathetic condition of the today's kseb..
Due to some circumstances i can;t able to pay the bill at the accurate time... So they had done their job at the right time... They kept the fuse off... When i came back to no power where there... It was my mistake,... I agreed that. After that i had settled the bill one week ago... After the payment date.. Till now there were no reaction from the executives...

My consumer number is[protected] this is a complaint against m
Kseb on the frequent power lose every now and then. Both morning and night power lose is common sometimes it last till midnight, there are no response from the staff they hook up their phones to avoid call from residents. Even if they took the phone they say "11kw line is broken and they are fixing it. But it is being told every day, they are a bunch of lazy scumbag...

Getting worst service from KSEB. When there is a power failure or voltage fluctuations KSEB employees won't pickup the office call, when we calls. We don't have any idea what's going on.
So it's better KSEB and employees should understand that, their existence is only because of we customers.

KSEB should be more responsible, they should educate their employees that how they should deal with customers. And remind them...

I had to give RS 500 for restoring my connection to my house. The contract lineman demanded Rs 200 first but he connected the service wires wrongly. This caused damage to my electrical appliances and bulbs!! Again when I called them with my electrician to resolve the issue, they simply couldnt accept the mistake. Another 2 guys came and they demanded Rs 500 which I had to give....

Dear Sir
I would like to draw your kind attention towards the poor upkeep of street lights in our region.

The street lights in our region have not been repaired for quite a while. There are wear and tears all over the wiring mechanism. The state of the street lights is more terrible.

Also, this has added to dimness in the area. It has brought about a spurt in the frequency of wrongdoing in the region....

I am a resident of Kalady Panchayath in Ekm District, Kerala. Since summer started so has the woes of the residents here. The electricity failures are a common occurrence here. They cut supply without any advance warning in the newspapers. Most days from 9am to 5 pm the power is off. If we ring their office on their number[protected], it's always busy. We strongly believe they keep it off the hook so as not to be disturbed by the residents....