Kerala Water Authority — money deducted from my account but payment is failed receipt is not generated

Address:682303

Transaction date : 04/09/2018
Reference number : ch89140641

I pay the water bill through online payment. After payment money will deducted from my sbi account but payment is failled and receipt is not generated. Bill amount is 879rs. Transaction date is 04/09/2018 and reference number is ch89140641. Please do needfull am helpless. Money deduct from my sbi account.
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    Kerala Water Authority Phone
    +91 47 1233 3205
    +91 47 1232 8658
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    Kerala Water Authority Address
    ‘Jalabhavan’ Vellayambalam, Thiruvananthapuram, Kerala, India - 695033
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