Kesari Tours — I am complaining about my Kashmir Vaishno Devi Economy tour.

We have booked our tour for Kasmir around 1 month before sheduled date.Sheduled date was 6th April. Our Kesari tour number was KF060421. We booked our tour through Borivali office by your manager Ms. Kalpita.
We had very bad experience through out the tour. As we don't have any tour leader. For each and every situations we have to make all arrangements ourselves. No support from Mumbai office as well as from Kalpita also. Many time your representative don't pickup the phone calls also. We didn't get any thing according to iternary provided by your office.
At every situations we have to be alert. Starting from collecting our boarding pass upto daily sightseeing. We have to co- ordinate with driver, as the driver provided to us was also new. He was not knowing daily programs also.
The only thing which was good at tour was a contact person Mr Dawood at Srinagar. He helped us out of the way.
We have to fight over there for daily mineral water supply also.
We felt that, we have not came through Keasri Tours, but we only customized our tour.
It's very much frustrating through out the tour. At Vaishnav Devi also we have to managed everything ourselves. Right from Helicopter booking.
Specially your representative from Borivali office, Ms Kalpita was also frustating.
All 4 o[censored]s wasted our money. Never ever expected this type of tour arrangements from Kesari Tour.
Hence forth, we will never travel and will recommend every one in contact not to travel through Kesari Tours. It's very bad experience. Never expected such worst arrangements from such a well known company.
I am expecting some reply from your side.