Kesari Tours Complaints & Reviews

We have booked paris tour starting from 30-apr. The tour was with the direct flights from mumbai - paris by jet airways. We didnt received any communication from kesari upfront about any alternate arrangements being made or not.
After multiple calls we received a mail from borivali branch manager that we have to pay 22000 extra per person and the alternate arrangement is thru air india flight via delhi. The return flight was earlier scheduled from amsterdam which they have changed and now we need to travel back to paris for amsterdam and then take air india flight from paris to delhi and halt at delhi airport for 7.5 hrs!!! With this we will waste 2 days in just travelling and waiting on airport. We had not taken any leave on the arrival date as it was arriving early morning. Now instead of morning we will be reaching in the night.

There is no justification or explanation provided from where the amount of 22000 is arrived by kesari. When we asked about it they gave the standard below reply -
"there is no any alternate option for our tour.
Given flight option is finalised by management.

Sorry for inconvenience cause.

Also unable to give you breakup cost of flight details."

We cannot just pay any x amount stated by kesari, proper explanation should be given and this is a customer's fundamental right to know what he is paying for. Its nothing personal information of kesari which we are asking for.
Also when there are multiple other options of flights available from amsterdam with total duration of 12 hrs with just 1.5 hrs halt why we should wait at delhi airport for 7.5 hrs!!! This is totally unacceptable.

When we asked to the sales manager - sheetal, she also gave the standard answer as this is what is the option available. There is no justification of 22000 received yet. And now they have stopped replying.

Kesari must be having contingency plan in place then why kesari is forcing us to take an option which is not at all suitable and asking the money without giving any proper justification?

Is there any solution we can expect from them?

Sir/madam
I have booked your tour code p7 which will departure on 27 april.
My relative stay in londan so i decide rech londan on 11 april n join tour 27april at londan.
I have booked air tickets n tour from your
Franchise paradise tour akurdi pune which is run by mrs pradnya
My name is on passport mrs nilima dattatray gangal.
Without taking passport copy or what's app photo she booked my tickets on name
Mrs nilima dattatraya gangal
Mistake is a addtional in spelling dattatray.
So she is advised me to pay extra rs7000/
Or take risk at airport.
Second thing she booked tickets on 18/11/2018 she told me all these things today means only 5 days before departure
Also she spoke very loudly n roughly with me.
Her explaions was she is booked my ticket
As per what's app mesage not per passport.
Sir why i am paying amount or take risk as per her advise
We seven persons booked your tour second time
Without my any mistek why should i suffer. I am senior citizens old age lady. I am also trust on kesari tour.
Kindly requist yoy to look in matter seriously and give me postive responce
Paradise tour mrs pradnya mobile no
[protected]
My no [protected]
Thanking you
Nilima d gangal

Two instance of very unprofessional and custmer hostile approch of some rmployee have come to notice. I booked iceland tour starting 28may and submitted all passports with colour zerox of all pages of newpp and front and vack of old pp as per conveyed requirement. But 15days later old pp were returned asking for copy of all pages. I want to know when this requirement was not conveyed while depositing documents and passports were already with you then for such silly thing why these were sent back. During aus nz tour innov18 good condition pp were sent back as damaged to whom even po dept and immigration dept at mumbai expressedsurprise. Pl search out such negetive mindset person who is problem creater

This email is regarding thailand visa amount refund.

We had booked a thailand tour from 5th feb 2019 - 10th feb 2019

As the visa was on arrival, kesari had informed us about the "visa amount refund" which was 2100/- inr

We had also provided the bank details - but no response.

Its been 11 days we are back from the tour - but the refund isn't credited in our account.

I am brigadier khot from pune and booked the rajasthan tour with kesari with three family members in first week of november. During the tour at bikaner i suffered a severe heart attack and was admitted in hospital & the entire family left the tour to be with me. Despite repeated calls to reschedule or refund the tour fees no action taken by kesari. Request consider the medical emergency and either refund the balance amount or reschedule my family on same tour.

Hello this email is regarding the experience which I want to share with kesri company as I find it important that u guys can work on this complaint in future. I was really interested in joining kesri academy and was looking forward to do tour management course from kesri academy itself, I did pass the apptitude test and personal interview.and I was about to join kesri academy but before completing with admission procedure I went through the orientation lecture and after the end of orientation lecture I felt really lucky that I did not took admission.the reason is as followed
Initially I use to think kesri is really good company to work with, but when I saw how they were treating there future employes on the orientation day was not good.as I didn't find the good atmosphere where I can learn as the classroom atmosphere was very tensed it self as they were telling us the list of what are the things which we were not allowed to do during the course of 4 month period the list was really larger and many points were I did fill that my personal identity will be threatened up if I did followed some of the rules.as the list of rules was very large and some really didn't make any sense . Over all my experience was really bad, over there as I didn't find it good environment over there to learn and explore .and I did find some of kesrians of very sobish nature on the day of orientation. I had done many tours with kesri as traveling with kesri is always fun.but I wanted to share my experience so u guys can see and look into this matter.
Thank you.

Dear kesari tours,
I have booked dubai trip for my mother, which was planned on 27th dec’18 but due to her health issue it was cancelled. Now it’s more than 70 day’s after cancellation but i am still struggling to get refund amount.
Name: lata pawar
Cancelled trip: dubai:
Trip date: 27th dec’18

Tried to reach u on customer care helpline but not able to reach a single time it was getting disconnected after ivr. Once got a call from mr. Bhushan but no response.
Again tried to send mail on [protected]@kesari.com, mail getting bounced.

Is there any way to have a word with kesari representative.

We booked our tour on following names for p7 on 13th oct 18
Mr s h koshe
Mrs v s koshe
Mr anand koshe
Mrs neha koshe
Unfortunately we cancelled the tour in aug 18 due major illness to mrs neha koshe (My daughter in law) & same was officially informed to ms dhanashree - (Info sales) by email. Also submitted dr biopsy report of ms neha to ms priyanka (Online booking).

We have paid full amt of all four passengers in june/july 18 & uk visa was also opted in 1st week of aug 18.
We are following with above staff for feedback for booking my tripe in june 19 but fail to get any feedback,

You will appreciate the amt is very high & not having any headway on the same.

Request to give feedback immediately

Regards,

S h koshe
Mobile no : +91 [protected]
Email: [protected]@gmail.com

1. We had booked a Singapore tour WS041218/7 from 4th Dec, 2018 to 8th Dec, 2018 with the PSA in kalyan Kesari TRavelwingz located at Wayale Nagar, Near Mohan Heights, Kalyan (West). On enquiry I was informed that they will process the visa for Singapore as well as Manila(Phillipines) and hence after completion of the above said tour had asked for a deviation to Manila (Phillipines) from 09th Dec, 2018 to 20.01.2019. Inspite of providing proper documents as required, the application for visa to Manila (Phillipines) was not submitted by the Head Office to the Phillipines Consulate and non refundable flight tickets were purchased.

2.Repeated calls to your helpline number from 25th Oct, 2018 onwards and to the Kesari travelwingz met with no result except assurances that the visa will be processed. It was only on the 17th of November, 2018 we were informed that there is a shortage of number of days required for processing of the Phillipines visa.

3. As the Phillipines visa was not processed, we had to cancel our holiday to Manila (Phillipines) and the same was informed to the PSA Kesari Travelwingz on 20th Nov, 2018 & to refund me the flight tickets of Manila(Phillipines). However, I was informed by them that as the flight tickets purchased were very lowly priced, the same cannot be refunded. Due to this I have been submitted to unnecessary mental torture for no fault of mine.

4. I would like to know why were the non-refundable tickets to Manila(Phillipines) booked when the Phillipines visa was not processed.

5. In view of above, it is requested to refund the flight tickets to Manila (Phillipines) amounting to Rs. 36400/- at the earliest.

This has reference to oi181118-south india temple tour from 18.11.18 to 27.11.2018. We have travelled in this group tour. We have booked this tour from dombilvli. Tour experience was very good. But bad incidence happened with us during this tour. While travelling from reniguntha to vellore, kanchipuram, my mother's purse was stollen from locked car. My mother kept rs.740 and key of her bag in that purse. As per advice of tour leader we all kept our purse, mobiles in car. As in most of temple, mobiles are not allowed to get in. This incidence happened at sripuram, vellore. Somebody stollen my mother's purse while car kept in parking area. We have noticed this theft while we reached to kanchipuram. We have asked car driver about this theft, but he denied, he told us that car was locked properly. He told that i have locked my car correctly and not responsible for theft.

I travelled with kesari tours on two occasions first to nainital second to singapore bangkok pattaya and third to andaman.. I was trying to contact your thane office over phone 2 times. I wanted to know your forex rates. On both these occasions, phone was connected by machine to operator, which was disconnected on both occasions.
Please do not publish phone numbers who do not respond.

God knows what is going to happen during tour. I asked for contact number from mahim branch of sheetal bandekar (Thane) given wrong contact number. I guess firstly you guys are not capable of arranging international tours, i[censored]r arranging at least have some sense of be working on bank holidays or on sat sun, person who is earning u accept to take a leave n come 2 ur office. Boss v r paying u 1.10lac per person n v r 8 o[censored]s. No follow up call everytime v call u. Even 4 visa we asked for details u provided. While pitching for package u guys said no one can give service like us, it was thane branch manager who said. Dude it's real that no one could ever give such services like u. I m going to tweet on facebook everywhere about the service if no proper service provided during the tour. I neelam shiralkar tour for singapore malaysia thailand.

From last 10 days i am trying to get in touch of your call centre and have explained the people about my requirement but nobody is ready to reply when i call the branch near by (Pimple saudagar) the lady on call ([protected]) was so arrogant that we dont give more than 2 option first you final the destination and then let us know then we will give options...

I had booked for kesari my fair lady tour (Tour code) lh 241118 to hongkong departing on 24th november, 2018 through the girgaon branch. For that i have upfront paid the entire tour cost of rs 115201/- (Rs 40667 to kesari tours private ltd and 74534 to kesari tours private ltd (Forex) on 10th september 2018).
However my husband has got hospitalized on 16th sep for acute lung infection. His recovery would take some time and hence i decided to cancel my tour booking. I informed this to kesari via personal visit to girgaon branch and an email on their cancellation id on 20th sep 2018.
However kesari has not refunded the excess amt (Over rs. 1 lacs) yet on 5th oct 2018 inspite of several followups. Neha and yamini from girgaon branch have kept lying to us that funds will get released on 2nd october however till now we have not got the credit in our bank account.
We need these funds as we have incurred heavy medical expenses due to my husbands hispitalization, however unethical kesari is holding the funds to enjoy the interest. Also ideally the full amt should be refunded without any cancellation charges as we had cancelled more than 60 days prior and also before any visa formalities were done. Instead of considering someones plight and helping them, kesari is trying to make money at someone else's cost.
I am a senior citizen and my family has been a frequent traveller through kesari however after this negative incident i would reconsider my decision and also not advise others to go for kesari
Mrs. Jer tata

We went to your Borivali office as we were interested in US tour. Your representative Ms. Kalpita explained above tour under bonanza offer.
Following points were discussed in meeting.
1] Deviation for journey dates will be provided by Kesari as per our requriement.
2] But tickets will be booked by Kesari for same flight only as per tour plan with different dates.
Mumbai to JFK going and IAD to Mumbai return
3] If tickets required for other destination then additional cost.
4] Tickets will be booked after visa approval.
5] If visa is rejected tour cost will be adjusted against other tour.

Since we wanted deviation both ways and our experience of Europe tour with Kesari was very good we booked above tour on 6.10.17 by making full payment.

After getting Visa deviation dates were sent to Kalpita on 21.11.17. Visa copy was sent to her 4.12.17 with request to inform flight details so that deviation dates can be confirmed. However she replied that flight details are not yet confirmed.
After continuous follow up she replied to my phone call on 3.1.18 stating that flight details have been finalized. We provided deviation dates on 5.1.18 w.r.t revised schedule to book tickets. In reply to my call she informed that now there is change in policy and you will have to pay extra charges for one deviation & one deviation is free. Then she sent mail giving deviation of Turkish airline with extra cost of Rs.8000/- per person asking me to give confirmation on same day.

Next day I went to Borivali office to see senior person. I met Ms Kshama and expressed inability to pay additional cost as it was never informed to me from date of booking 6.10.17 to 5.1.18. She gave alternate proposal of Air France with extra cost of Rs.5000/- per person and asked me to give approval immediately as price may increase.
As there is no alternative and our tour was at stake I gave approval reluctantly. Then we visited your head office at Mahim to meet Senior manager. But we could able to meet Mr. Darshan and Ms.Vishakha, nobody else was available. We explained all above facts and our grievance with request not to charge additional cost. Everybody informed that they will look into the matter. However there was no positive response.
After that I paid extra amount as I feared that there may not be co-operation from your staff if I put mail to Sr, management.

Now I have finished my US tour, hence I am sending this mail with request to repay me additional charges.

Regards

I am very sorry to complain about our tour. The tour operator is very arrogant and he behaves as if he is taking us to tour at fee of cost. Mr. Subodh, tour operator never asks about quality of food provided. Food is stereo type every day from london to rome entire tour period of 14 days from[protected] to[protected]. The hotel accommodations are almost all are outskirts, no super markets or atm near by, even to buy water bottles. Mainly no rest for few hours. Everyday wakeup call at 5 or 6 am, breakfast at 7am and bus starts by 8am and returning to the hotel is at 9 to 10 pm daily. Very bad planning. If the situation is like this, how can we be comfortable and happy. When i have brought all this to subodh notice, he told that all are arranged by the company and if you want you can complain to bombay office. How you will expect to refer to others if this type of situations are prevailing. No satisfaction at all and this is the very bad tour when we compare with other more than 10 tours. Some people have paid only rs. 2, 30, 000/- where as we 4 have paid rs. 2, 65, 000/- each. Even then no use. Of course i will also forward this to your ho.

We have been charged 5% gst on each booking amount of 25k. On a group bookings they have charged us separate gst. On each 25k amount. Also on each amout the calculation of FRX and INR gst is on which basis? Very less information is provided by kesari customer care support. Charging gst on booking amount as well as total tour amount so we have been chared for total of 20% gst for each member. Explaination is required for the same

We have cancelled our kashmir tour of 01june2018 prior one day due to over charge for flight booking and falls promises & commitments given just to book the tour by mrs. Deepa from thane kesari office and till today we haven't got or refund back. We are regularly visiting kesari thane and mahim office given return complaint to mahim branch incharg miss deepali.

I went through tour package named h9-magical manali in first week of june. I found your tour leader/manager very unprofessional and untrained. They were like street vagabonds and behaving like they were on college trip/picnic. Talking and laughing loudly when tourists were relaxing and silent. One of the manager were teenager and did not had any manners senior were putting him in front for tour guidance. I was disappointed with the service of kesari as many complaints raised by other tourists also. Many of them decided that they will not travel with kesari again!

Respected sir/ madame

Myself, prakash bhansali senior citizen along with my wife bharati & son pra
Tish traveled ontour hf 050618 designated for travel to chandigadh, simla & manali dt 5 to 12 june 2018.
We would like to redress our grivances as under,
That, we are frequent traveler through kesari since 2008 for both india &
International tour. We never felt any issues with regard to tour, enter
Tainment, accommodation & food etc. But this time room provided at manali - victory hotel was pitiful & disgusting.
Initially room no # 103 was provided which was literally stinking & very sm
All. After much deliberation room no # 108 was allocated which could
Hardly accommodate 2 persons. It has very less space to keep even luggage. Note that we had paid money for 3 persons.
My wife fell sick & had sevier vomiting & diarrhea. We had rohtang pass vis
It schedule at early morning @ 2 am. We requested hotel reception to clean room & attend/ repair both wash basin & wc flush as they were not working.
After returning from rohtang pass to our surprise nothing was attended & ro
Om was unclean. We had to literally shout to reception & mr omkar of kesari to get the work done. Mr mitesh of kesari - tour leader was aware of all issues but hardly responsive. My wife had giddiness during simla - kofri visit for which he casually asked on what happened & went away. Fortunately there was doctor in tour who helped.
This time we mention that hotel accommodation given by kesari was not up to kesari standard except hotel golden plaza at chandigadh which was 4
Star category. All other hotel were of low cost budget.
Another point we would like to mention that at time of booking at your bori
Vali (W) office with mrs kalpita - as6. She did not mention that after reaching to manali (After 12 hours bus journey) we were schedule to travel to rohtang pass same night. This was really tiring. Same could be done next day at manali when we were bit relaxed.
I hope that kesari senior management would definitely look in to above matt
Er / grivances and make necessary improvement to delight customer and office people are more transparent to provide fact on travel related schedule/ difficulty.
Next time if we come across same issue we will be compelled to move to another travel agency reluctantly. My sincere request you to respond to said mail & not to throw in trash.
Thanks & regards,
Prakash bhansali[protected] raj arcade 427 wing g mahavir nagar, kandivali (W) mumbai 400067.