Kesari Tours Pvt Ltd — Excessive Airfares Charged & Non-World Class Quality Service for Indian Tours

Address:

Mumbai City, Maharashtra

I have been in touch with Ms Zelam Chaubal/Mr Kedar Barve/ ISO:9001:2008 Team of Kesari since past more than 6 Months. A Joint Meeting with them was arranged on 23/01/2014 with help of BVQI, India (AS KESARI TOURS was NOT Responding to our request for a Joint Meeting on Several Issues/Adverse Feedbacks from our Fellow Kesari Group Tours Members) who had awarded them ISO Certificate which was valid till 28th March 2014. My observations given below have been discussed with Kesari Team & well ACCEPTED/APPRECIATED by them during Joint Meeting. However, Kesari Tours donot want to give their Timelines for Closure of Each Issue.
a) Their Service Quality is NOT World Class as REPEATEDLY Advertised by them for their Indian Domestic Tours & ACCEPTED by their Director Ms Zelam Chaubal recently in SMS dtd 18/04/2014 to me.
b) They Charge EXCESSIVELY for Airfares..some times 200% Minimum Excess to their Most Loyal Customers ( Mostly Senior Citizens with Limited Finances) for their Airport to Airports Schemes for Popular Destinations.
c) KESARI Team doesnot believe in replying to Customer Querries/Complaints/Feedback
BEFORE/AFTER physically joining their Tours. Mostly their ATTITUDE is Snobbish to say the LEAST

IF, anyone from KESARI Tours Existing Customer Base Wishes to have FULL Details in above matter then PLEASE DO CONTACT me. We can then Jointly approach Daily News Papers & Consumer Forum since KESARI Tours are Totally UNCONCERNED Best Wishes.. MOHAN STHALEKAR
Cell:No [protected] & Email: [protected]@gmail.com