Kesco — not providing multi-point connection for the newly purchased flat

Address:	208002
Website:	kesco.co.in/wss

I had purchased a flat in the sales tax road, kanpur approx 1 year back from mrs. Anu kushwaha (Builder - rama group),

Till now we are facing electric meter issues and informed her several times but no strict and judicious action had been taken.

Electric meter connection is not given as promised - in-spite from temporarily connection - lights are given to sub-meter and money is charged for it.

Government had passed ruling that there will be separate connection for each multi-user but her employee rishi told today that he will install single connection and then distribute the load. Now, he is configuring the same and not hearing our complains regarding multi-point connection.

They had put even govt rulings and jurisdiction at stack, and seems that they will do whatever they want.

I had already applied for a new domestic connection of 5 kva on 8 sept, 2018 and send several emails (To email id's :[protected]@kesco.co.in, [protected]@gmail.com) asking for the status information but received no response till yet.

Also, visited kesco for details - they sometime say:-
1. We don't have smart meters for multi.
2. Some documents are pending from your builder side.
3. Your builder haven't applied for any multi point connection, he had applied for single connection but now single connection cann't be given and he is not applying for new multi-pointy connection.

Note: now the single point connection has been provided and is well set for builder - how??

4. Who are you - you should talk to builder regarding this as we know builder not you.

After hearing such meaning less reply - finally concluded that there is something going on among them - so finally mailing you my concern.

Please help us in resolving our issue because now we are loosing hope that there will any improvement till your good offices intervention.

Hope for a prompt and judicious action from your side.