Kesco — payment deducted from my account but not received to merchant

Address:

91 MI G Ratanlal Nagar, Kanpur, Uttar Pradesh, 208022

I made payemt to kesco via your gateway but my payment got stuck somewhere in middle and it will not received at merchant end how i will get my money back
Details
Amount: 1686
To my bill account: 31128057
Mob. : [protected]
Email : [protected]@gmail.com
I also attached the screen shot of the payment fail message i think details which help to resolve my problems are in there.