Khadi Gramodyog Bhavan, Chittaranjan Avenue, Kolkata — Harassment and horrible behavior of an woman for counter sell

Address:

Kolkata, West Bengal, 700012

I, mrs. Payel dey das, bought two (2) nos. Kalamkari shirts, one (1) no. Punjabi, and one (1) no. Kalamkari kurti (L size) from khadi gramodyog bhavan, chittaranjan avenue, kolkata on 09.01.2016.

Kalamkari kurti (L size) is not as per my requirement and hence decided to change. Changed the l- size kurti and brought xl size on 12.01.2016. In this context, please note that they have only few collections of kurtis and no higher size was also available. Hence we have to take xl as there were no other alternative options. But, after returning home, it was found that l & xl are almost same in size and the new one is also not as per my requirement.

As i am an employee (B tech engineer) of a private company, due to busy work schedule, it was not possible for me to go to the shop within 3 days for changing the kurti (Xl size).

I went to change the kurti on 18.01.2016 and requested them to change the same as the size is not as per my requirement and i will take a shirt or punjabi instead of that kurti as they don’t have the higher size of kurti.

But their reaction (Specially the woman for counter sale) was horrible and it seems that they rather she don’t know how to behave with a customer. They started to blame me vigorously that why i have appeared there for changing an item for the second time. The most surprising thing is that it is nowhere mentioned in the bill that one particular item should not be changed twice.

My question is

1. How i could know that they do not change an item after changing one time.
2. L & xl size of their kurti are almost same.

The situation became so insolence to me that i returned the kurti at shop without claiming any refund money or any other product instead of that kurti. The price of the kurti is rs. 391/- after discount.

I realized that my fault is to buy some garments from khadi gramodyog bhavan, chittaranjan avenue, kolkata and i promised that never in my life, i will buy anything from that shop and advise everybody not to purchase anything from khadi gramodyog bhavan, chittaranjan avenue, kolkata.