Khadim India Limited — Selling defective shoes through outlet

Address:

Kolkata, West Bengal

I have purchased one “BRITISH WALKER” item no [protected] A/W13-CY- Gents of size 6 cost 2199.00 on 15.03.2015 from B.T. Road Khadims address 41, B.T.Road, P.S. Baranagore Kolkata-700050 having invoice number INV/027939/14-15. Wearing this shoes on 17.03.2015 I felt a huge pain on my left foot and I also found that after wearing the shoe my left leg stand a tilt position towards inwards, which is not its normal position. As I remember I did not purchased any seconds or “sell” quality. I got surprised about how Khadim sold defective shoes( having manufacturing defects ) to the customers after all they are having a brand name. Again I got shocked when I visited the B.T. Road Khadims on 18.03.2015 and explain my problem to the sales counter, but they did not listen to my problem, and after asking to produce the complain register to me so that I can lodge my complain they produce one ordinary copy book but after my argument they provide me a VISITOR’s Remarks book for lodging my complain and I lodge my complain accordingly. The representative mention me clearly that they are unable to provide any resolution to my issue as per the company’s policy, and I may left my shoe to the store.