| Address: | Bardhaman, West Bengal |
Dear sir/ madam,
Inadvertently i have marked my complaint as resolved, so i am again lodging this complaint.
I had purchased a pair of black school shoes of size 5 for my daughter from khadim's k b t garments shop-lg10, junction mall, city centre, durgapur, dist. Burdwan, west bengal - 713 216, phone no.[protected] vide invoice no. [protected]-d1-inv17227-17 dated[protected] along with other products. After a few days o[censored]se, the shoe-lace was badly torn. The complain was received and accepted by the company through the shop vide bill no. D1-crr[protected] dated[protected] and delivery date was given on[protected]. After repeated enquiry and visits to the shop, about 5 km away from my residence, we were told to come on[protected], i. E., today. However, today we were told to take something else of the same price as that of the defective shoes, because the required size (5) was not available. Even, they could not provide any assurance as to when the product would be available. When we asked them to refund the money, they insisted that we should complain to the company on this issue.
With regards,
Dr. Samiran mahapatra
Ph. No. [protected]
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