Khadims — Didn't get my refund

Hello,

I have ordered 2 products from khadims in the past
But due to some reason my address got changed and i want to cancel my order.From the customer care I got that once delivery boy call you for your delivery you can cancel the order.
After few days I got one message that your order is delivered.I have no idea on how they delivered the order without calling me
I have raised complaint 100 times but didin't get any response from your side

Please refund my amount as soon as possible

Order number:
1415312
1415308