Khadim's — Outer sole came off after wearing it once

Hello,
My order number is 2368432.I had placed an order on 19/8/23 for a navy blue sneakers for boys(8-13) code-2752889 online.I received it on 22/8/23.After wearing the shoes the same evening the outer sole of both shoes came off.I immediately placed a request for return of the order online. The status showed return initiated.I waited for two days expecting some response from them.After that I tried contacting their customer care number.But response from their end too.
It is really disappointing to see such a response from a reputable company like Khadim's.This way they are going to lose customers' faith.
I would request Khadim's to kindly replace this item with a new one so that a customer like me can continue to have faith in a company like Khadim's