Khadim's — Product.Iam complaining of misbehavior for exchange of product

Dear Team. Iam extremely disappointed by the behaviour of one person employed at Khadim located at Kaman Chowmuhani Agartala Tripura West opposite to BSNL Office.Today my wife purchased shoes and socks for a sum of approx Rs 1423.The invoice no is [protected]-D1-INV[protected]. The size of purchased Gents Chappal General is for Rs 899.
The shoes does not fit to my size. I went in the evening between 6:45 to 7:30 pm approx for exchange of shoes of larger size.The larger size no 9 is not available.So being an obedient customer and having good relationship with Khadim Brand I have choosen another pair of shoes, which is less than amount of Rs 899. I have requested the concerned cashier to adjust accordingly but he refused to do so, saying there are no rules.Rather he made up his mind, uttering company policy doesn't allow to exchange or adjust. This is absolutely ridiculous and harrassment. I was directed and insulted saying I should visit Head Office for such exchange. They have even retained the purchased Gents Chappal General.I have returned empty handed. I hope necessary immediate action be taken immediately else should approach the proper forum.For further contact [protected]
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