Khazana Jewellery — Bitter experience in this month

Hi Sir/Madam

This is really a bitter experience for my from khazana Vizag branch .
My scheme(01M8354) )has ended on Dec 29th. This scheme is initiated at Hyd somajiguda branch and want to avail in Vizag branch.
Initially they refused to avail saying there is server issue and cannot be availed.
I have provided all the required documents and also a consent letter with their signature from the person who has initiated the scheme which the branch has asked for. Now they are refusing to avail the scheme and asking for few more documents. I did not like the way they responded.

Request you to process my request as early as possible and take required action against the branch.

It's a horrible experience for me.
Waiting for the solution asap.

Thanks & regards,
Chaitanya Kumar