Khazana Jewellery — Diamond ring product making & quality issue

I have purchased a diamond ring for my better half, which was sold by khazana jewellery, chanda nagar branch. during purchase they said and confirmed us. it can be worn for daily purpose as we except to wear engagement ring daily.

After our engagement, ring started to shape out and displace and even a attachment broke. As my wedding is getting closer and one week away. we have went to the store requesting for replacement or requested for change in ring. As quality of the product is not upto the mark. for a diamond ring is not the right standard. The purchase experience even got worse when we were told we had to wait for 20 more days as it had to go to Chennai, they didn’t understand the importance of the event of wedding ring has to be there. Manager stated single ring cant’t be sent and it has to be sent in a bulk schedule. I am very sure this will get damaged even after repair. Hence i needed a full refund of the purchase. It is not suited for purpose intended.