Khazana Jewellery — Gold scheme (Purchase advance)

Hi. I have paid a total of 45000 rupees through gold scheme at Khammam khazana. I was said that ornament can be bought at any branch. So I visited somajiguda branch many a times but they are saying we need to contact the Khammam branch. Tried calling them several times but no response. This is utterly not fair at all. Why can't they respond. I am calling them from past one month still no response.

The reciept no : 35M10514.
I'm expecting an immediate solution for this otherwise I cannot trust Khazana nor will I suggest it to anyone one.
Thank you in advance.