Khazana Jewellery — gold schemes at hyde branch

Address:

Hyderabad, 500049

My name is naresh from hyderabad, i was purchased the gold approx 2lakhs in this year, so while purchasing gold one of your sales manager advised to take the gold schemes. So we were decided and took the 2gold schemes while we they had promosed us that their collection person will come and receive the money. We paid 1st emi on march -19 month and then nobody has come from khazana jewellers kukatpally branch. So we again went to kalamazoo for purchase the gold and paid for 2months gold scheme emi. Later in busy with some circumstances and office work i am unable to go to shop, so i called 3 to 4 times collection person mr. Harsh and khazana branch, they responded to calls but they did not come to collect the cash and did not send the persons from khazana. Now it's been completed 5months due. So i went to khazana yesterday, they you can't continue the scheme after 3months continues due, so you have to purchase some gold which you paid for emi worth and they had deducted the gift money rs 886.00, so why you people attracting to the gold schemes and not following up and there is no response from after customer complained about it. Please reply to my query and i want my money back because there is no any mistake from my side although deducted my money for the gifts being a global jewelers it's very poolishness and it will effect to the reputation also, and also i want complain about customer relationship manager mr. Pradipta of kukatpally, hyderabad branch he does not have the ethics, respect and communication ability. He just denied and smiling.