Khazana Jewellery — Khajana- Panjagutta, hyd monthly Scheme - Fraud

I have joined in a scheme in last year Nov by paying 5k/month, scheme details are - whenever we pay 5k for particular month the same amount of gold will be credited to our account which is clearly mentioned on the form. Due to some reasons I have paid only 45k, 10.05 grams of gold credited to my account which is clearly showing in my Khazana account but when I purchased gold on 14th Nov 2021 they have considered only the cash which I paid(45k) not ready to consider the gold. When I reached store manager regarding the same he is rude and not ready to solve the issue.