Khazana Jewellery — Khazana Somajiguda Not accepting for exchange

Address:

Khazana jewellery, Somajiguda, Hyderabad.

I B Supriya Advocate, purchased necklace set on[protected] in kazahana store, Somajiguda, Hyderabad. It was very short and tiet to my neck, at the time of purchase sales person told that right now adjustable rings not available and requested to come after two days and we went on[protected] said no stock, so I decided to exchange that necklace set and purchased two sets of earrings and paid extra 20000/- for extra grams. From two sets I want to exchange one earring set and asked for exchange. Manager said that their is no option for second time exchange. How simply they will tell first time I exchanged because of their negligence, that is not my mistake and now being as a customer I want to exchange only one set of earning and that to it is gold not a small amount. Manager and sales person not at all responding. Please resolve my problem.