Khazana Jewellery — Lack of responsibility on a customer issue

Address:

Railway station road, kadapa

I bought a necklace worth of 4 lakhs in April 2021 and on the same day we paid 5k on a scheme on montly basis and we chose a pressure cooker but that was not given to us saying that no stock and it's been 3 months and no one called us to take the gift and if I call no one lifts the call. How could a customer believes in your shop if you behave like this on a small thing, I wanted to queen your rules, ethics and responsibility.