Khazana Jewellery — Monthly chit scheme and Covid 19

Address:

Annanagar

We have enrolled for the 11 months scheme in Mar 19 and paid all in time. While we decide to redeem, Covid 19 got declared and shops were closed till July 20. We were not comfortable visiting the shops due to Covid fear and Gold prices by the time touched sky high.yesterday we went to your Anna nagar Shop and bought. While the gold rates were lowere the market rate, considering the lock up of money matured with you for nearly year, we requested for some waiver on the making charges and stone charges as we bought gold jewellery little over the redeemed money. Shop manager mr Arvind made a statement that shops were kept opened during lock down and it is our miss not to buy. Such a blatant lie he was making when there was a total lockdown. He could have considered waiver on the additional making charges and stone charges which every jeweller including GRT and Tanshiq do. In fact the stone charges were little over the price of gold and not reasonable. We are customers of Khazana from 2005. It is pathetic that they acted like bureaucrat. Even many shops and banks considered waivers in all front. Considering the money of 88K left with you for 1 year it would have earned a minimum of 10k for Khazana. While we are the loser in all fronts, the admant behaviour of your shop manager is absolutely un acceptable. Request your intervention and consider my request. I have paid nearly 2000 on an additional purchase of rs 8000. Regards S Balambika