| Address: | Hyderabad, Andhra Pradesh, 500072 |
Hi,
My association with khazana is almost 15yrs and i'm regular customer to khazana. Yesterday i reached out to kukatpally, hyderabad khazana branch to exchange my old khazana ornament which is 10 years old and requested for cash refund.
And i'm really disappointed with the response i received from the manager.
He says bill is mandatory for cash refund. How can you expect bill for 10year old ornament? I asked to get my purchase information from your bmackup system and he said, we cannot get history of that old.in that case, from your end itself you are not maintaing backup, how can you expect 10year old bill from our side. Also at the time of purchase of this ornament it was said 100% cash refund, and now he says it is 97% cash refund. If this cash refund is introduced recently it should be applied on recent jewellery. We are promised for 100% cash refund and exchange too when we purchased this ornament. Also, he says if bill is there 97% cash refund and if bill is not there it will be 96% cash refund. How fair it is? If bill is not there why it would be 96%?
We feel khazana is a brand and belief, but this is the first time i'm exchanging my ornament for cash refund, just that the design has become old and did not like the current designs, requested for cash refund.
And it's really very disappointing with khazana.
Hope you will get back to me on this with fair resolution. Was this information helpful? | 
