Khelmart.com — slow replacement process

Address:	Aizawl, Mizoram, 796012
Website:	www.khelmart.com

I have ordered badminton racket (Yonex voltric 7) ordered no. Or_194241and received 3 days before, as i opened the package i found out that the tip of the racket handle was broken and as mentioned in the return policy i apply for the replacement through mail and till now no action has been taken to replace or even to return my ordered item. I once got a call from them but only to request me to used it as it is which i couldn't accept. I therefore would like to have their kind attention for replacing my order to avoid bad reputation of the company