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Khelmart.com Complaints & Reviews

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Updated: Aug 11, 2025
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Khelmart.com reviews & complaints(102)

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M
Monali_10
Aug 11, 2025
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Order #000538973

Hi The below order has never been fulfilled and it's been prepaid . there's no update for the same

Monali Ovhal,

Thank you for your order from Khelmart Enterprises. Once your package ships we will send an email with a link to track your order. If you have questions about your order, you can email us at [protected]@khelmart.com or call us at[protected].

Your Order #[protected]
Placed...
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Astha_Singh
from New Delhi, Delhi
Apr 27, 2024
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Address: Meerut

I Ordered sports equipment from Khelmart, and I was highly disappointed with the quality. The items were subper and not worth the price. The cusotomer service was a nightmare. They were unresponsive, unhelpful, and did not resolve my issue satisfactorily.
Khelmart.com customer support has been notified about the posted complaint.
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    Raja Veerwani1801
    from New Delhi, Delhi
    Apr 6, 2024
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    Address: NEW DELHI

    Even after money was taken out of my account, I received the notification below. When I called customer service, they informed me that my products would be shipped on January 5 to 8, 2023, However I unable to check the status on the website, khelmart.com.
    Khelmart.com customer support has been notified about the posted complaint.
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      S
      Somashekhar Sajjan
      from Bengaluru, Karnataka
      Jul 14, 2023
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      Yonex Astrox 27i Badminton Racquet

      I have ordered (Order number[protected] the racquet from Khelmart and received the courier on Jul 6th. When I was opened on Jul13 and played for some time, I see there bat is slightly broken already and immediately I dropped mail to Khelmart with bat pics.

      Today I'm calling their customer care as well as from the sales team number where they taken my order, But nobody is replying at all.

      Kindly help me to...
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      R
      rkadari
      Jul 12, 2023
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      I have purchased a Badminton Racket and Badminton Shoes for a total of 9, 378.00 paid via Credit Card on May 20, 2023. After placing the order, I received the part order, Shoes delivered, and found they were not up to the mark. I returned them and wrote an email to cancel the complete order and do the refund. After that, I started receiving calls from their support team telling me that they would offer an additional 50% off with other free items and take the order. I said, I don't want to go forward with it and need the money back. I wrote them several emails and messaged them multiple times for a refund, but I didn't receive my money back. Kindly help.

      Order #[protected]
      Khelmart.com customer support has been notified about the posted complaint.
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        Neetu g
        from Kanpur, Uttar Pradesh
        Apr 23, 2023
        Apr 24, 2023
        This thread was updated on Apr 24, 2023
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        I have buyed a Yonex Badminton astrox smash. In just 3 to 4 days it unusually get broken from its frame. So I want it to be replaced as soon as possible...
        Khelmart.com customer support has been notified about the posted complaint.
        Kindly registered the complaint at Khelmart.com
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          Neetu g
          from Kanpur, Uttar Pradesh
          Apr 23, 2023
          Apr 24, 2023
          This thread was updated on Apr 24, 2023
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          I have buyed a Yonex Badminton astrox smash. In just 3 to 4 days it unusually get broken from its frame. As a student I colected penny Penny to buy that racket but it got broken so I want it to be replace as soon as possible. My no is [protected].
          Khelmart.com customer support has been notified about the posted complaint.
          Requesting you to kindly register the complaint at khelmart.com
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            J
            Jayeshma
            from Pune Metropolitan Area, Maharashtra
            Mar 31, 2023
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            I purchased Thrax terminator bat from khelmart.com on 6th feb 2023. but within a month while playing second match itself bat got broken. I requested khelmart.com to replace it by providing few bat picks, khelmart team asked me share full bat photo and invoice details so shared with them but later no reply/communication from khelmart team. Tried to call their number#[protected] and +[protected] but both numbers are not reachable/switched off.

            Kindly resolve my issue.
            Khelmart.com customer support has been notified about the posted complaint.
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              S
              Sairaj Chowdhary
              Sep 8, 2022
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              Pending refund

              Address: Meerut, UP, India

              Order No: OR_435069. Order got cancelled but refund hasn’t been made yet....
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              H
              Het Rupala
              Sep 6, 2022
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              The product was ordered on 29th August, on the second day it was confirmed but now(6th September) the status shows that it is yet to be confirmed.
              While ordering the site showed that the product is in stock and after few days the company says it is out of stock.
              So please cancel my order, because of you I wasn't able to perform in a tournament .
              Khelmart.com customer support has been notified about the posted complaint.
              OR_434663
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                A
                Amit Choudhary Raniganj
                from Raniganj, Uttar Pradesh
                Aug 19, 2022
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                Replacement of product not scheduled by KHELMART.COM after their approval .

                Order no. OR_430478 DTD. 16.07.2022
                Delivery docket no. [protected] DTD. 18.07.2022

                Contacted their Tool free no. 3-4 times, after all the conversation the lady only tells me that we have scheduled your pickup tomorrow it will be picked up.
                Khelmart.com customer support has been notified about the posted complaint.
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                  S
                  Sinan Aalam
                  Aug 11, 2022
                  Resolved
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                  Resolved

                  Yonex racket

                  Address: J&k

                  I have ordered a racket from their website and i have not got a sing confirmation call from them.
                  When I try to call them it says no representive is available....
                  +1 photos
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                  S
                  Saswat Kumar Singh
                  Jul 9, 2022
                  Resolved
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                  Address: Meerut, Uttarpradesh

                  I request you to cancel my order ( order id - OR_429882) . I heard negative reviews about the bat on internet and your company too also the size of the bat is too small for someone like me of 6ft 5
                  So o kindly request you to cancel my order
                  If it is not cancelled I am not going to accept it if it is delivered to me
                  Thanks 🙏🏻
                  Jul 11, 2022
                  Complaint marked as Resolved 
                  My problem has been resolved and the order was told to be cancelled. Thanks
                  Khelmart.com customer support has been notified about the posted complaint.
                  Jul 11, 2022
                  Updated by Saswat Kumar Singh
                  Thank u for cancelling my order I m taking my complaint back 🙏🏻
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                    I trusted khelmart but they cheated me. I had purchased a cricket bat worth around 14000 rs. model of the bat bring SS Ton Retro Maxpower From khelmart. Before buying I had asserted that I will need the bat to be less than 1160 grams and khelmart showed me the required bat to be weighing 1152 grams only and only after knowing that I had placed the order. They also sent me a picture of the bat being weighed on a measuring scale. Upon seeing...
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                    M
                    Manoj04
                    from Delhi, Delhi
                    Jan 6, 2022
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                    Address: Meerut
                    Website: khelmart.com

                    I need to replace my replace my shoes has a size UK-7 and this doesn't fits me
                    So I need UK-8
                    Order id-411339
                    Khelmart.com customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 08, 2022
                    Khelmart.com Customer Care's response
                    Kindly register the complaint at Khelmart.com customer care, we will arrange the reverse pickup the replace it soon
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                      K
                      Karteya Chand
                      from Khatima, Uttarakhand
                      Nov 26, 2021
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                      Tracking details are not provided

                      Address: kalptaru sadan near uday colony kanjabagh road khatima udham singh nagar uttarakhand

                      I ordered a badminton racket andpaid online 5090 rs but when i tried to track my order with the details they provided me the site is showing invalid detail or sorry for inconvinience . i think the site is fake and is frauding me

                      order details are as follows
                      User Id : UID_285951
                      Yonex Duora 77 LCW Badminton RacketYonex Duora 77 LCW Badminton Racket
                      Quantity : 1
                      Color : NA
                      Size : NA
                      Price...
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                      S
                      ShauryaGoyal16
                      Oct 8, 2021
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                      I ordered Yonex Astrox 7 dg badminton racquet firstly I received my order after 11 days and after opening the parcel I found that the product was fake and not genuine
                      Khelmart.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 08, 2022
                      Khelmart.com Customer Care's response
                      Dear Mr Shoruya,
                      Kindly do let us know your order number as we are not able to see any order from your name .
                      At Khelmart, we sell 100% authentic product and genuine products,
                      all the Yonex Product available at khelmart.com comes with bar code verification so you can check the authenticity.
                      Be assured, we at khelamrt.com sell 100% authentic products.

                      Thanks,
                      Khelmart.com
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                        M
                        Manjunathjm2000
                        Jul 30, 2021
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                        Fraud company making money

                        I had recently bought a customised cricket bat. Had even ordered for oiling and knocking.
                        Received the bat in 4 days time but for the surprise no knocking been done. They have just applied a quote of oil ( looks like, can’t feel when hand is rubbed) and with in my confirmation of knocking next day they have shipped by order.
                        We all know after oil applied atleast bat should be kept for 24 hrs and then the knocking should be...
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                        K
                        Kirstew23
                        Jun 4, 2021
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                        Glad that this is already resolved as well. As far as I know, Yonex badminton rackets are a bit expensive. I can't imagine the dismay you felt when you saw that it had a poor quality. Still, it was nice to know that they fix issues and that they addressed your concern. Also, I think it was nice that you knew what's good or not.
                        Khelmart.com customer support has been notified about the posted complaint.
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                          nadeem09
                          May 21, 2021
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                          I didn't receive any order update or parcel

                          Address: Meerut, Uttar Pradesh

                          I ordered a dsc condor winger English Willow bat from this website which was priced around 3500 and added a option of oiling and knocking which they charge 500 extra for which total makes it 4000. Neither I received any order update or they aren't even answering my calls and mails. My order number is OR_388380 and my name is Nadeem Nawaz. I ordered on 14th may 2021 and it's 21st may 2021 and no update yet....
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