Customer Care
Khelmart Enterprises
Customer satisfaction rating: 4%
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COMPLAINTS Customer Care

Khelmart Enterprises

334 , Chandra Lok
India - 250002

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon10:00 am - 07:00 pm
Tue10:00 am - 07:00 pm
Wed10:00 am - 07:00 pm
Thu10:00 am - 07:00 pm
Fri10:00 am - 07:00 pm
Sat10:00 am - 07:00 pm
SunClosed related photos (12)

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Sort by: — no contact is possible

 SACHIN SOHU on Jun 28, 2018
Contact number is fake, no contact can be made on given number and also i am not getting any response from last five days. Also the company courier service is worst, the product is not delivered before 10 days, they does not mail any information related to the order. I have called for hundred times but my call has not been picked yet. So please try to solve my problem shortly and contact me on my mobile number [protected]...
Complaint comments  Read comments Complaint category Online Shopping — need my refund

 Rihand on Jun 23, 2018
Absolutely fake company. They are selling products which are available for rs 250 in road side market and quoting mrp as 3400 and then giving discount of 60%. I was shocked to see how people are being cheated. On the other note i think legal complains can be registered against this company as i haven't seen this blatant cheating. Now i value flipkart and amazon. Trust me guys. Don't waste your hard earned money....
Complaint comments  Read comments Complaint category Sports & Recreation — online shopping badminton racquet but not get information [Resolved]

 brahmadatta dubey on Apr 17, 2018
Date on 16 april 2018 on line order for a badminton racquet khel mart given a order id 218742 but when i fill up in the tracking box to know for tracking my order package always given invailed id option and i do not get its tracking in formation. Please enqurie it and send my package on my proper adress. Thanks adresss. Brahmadatta dubey near post office hatta. District. Damoh madhyapradesh pin. 470775 moblie no. [protected]...
Complaint comments  Read comments [1]Complaint category Online Shopping — shoes

 Raghu_man on Feb 13, 2018

Still i dint get any updates of my order 208339 which i orderd on 8/2/18
@ 12am. Kindly let me know when it will reach me.. I orderd shoes for 954rs through my credit card. Before i would get message so idem delivered mesg but now 6days over no news r updates of my order. Please send me the order item r revert my money back. I was regular customer.. Now am very much upset
Complaint comments  Read comments [1]Complaint category Sports & Recreation — reg order no : or_205985

 Sid Lezep on Feb 7, 2018
My order no : or_205985 i have ordered yonex 1 dg racquet for rs.2480/- on 25 jan 2018 and i had not received till 31 jan 2018 and moreover i went to the bluedart office and collected the item from them they did not delivery it to me. I bought the racquet home and when i opened it i saw that there is no racquet found in it.

It is also seen that only the 1dg racquet yonex cover and the polythene was there but no racquet found. Also the chain of the cover looks hampered please look into the matter urgently, has i also have informed immediately as i found no racquet was found to your...
Complaint comments  Read comments [2]Complaint category Sports & Recreation — got fake product

 PankajJag on Jan 29, 2018

I got a fake product. And in the 2nd week of playing it broke. The inner material of the frame is very weak (It seems to be wood and foam material, you can see the same in the images), due to which it broke while playing. But with the original yonex product it doesn't happen, the original ones are very strong instead and does break so easily.
Moreover when the product arrived it arrived in a different cover than the image (But i gave them benefit of doubt) and then i opened the grip the plastic cover was stuck to the grip so the grip also got torn in many places, i should...
Complaint comments  Read comments [1]Complaint category Sports & Recreation — customer care

 Varun3330 on Jan 25, 2018
Khelmart team, please help.

I have no proper response for my issue. And yes the person at ur customer care is very rude and trust me if i as a customer is leave it's because of no khelmart its because od ur customer care... I want to talk to a supervisor and till then i am not happy. They keep on saying they can't transfer to supervisor... How rude.. Why does customer not have an option to talk to higher level. Let me attach the call recordings in main page

[protected] is my #

Guys guys plesse dont buy anything from khelmart and waste waiting response...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories — return - or_166423

 sreejeshkolakkad on Jan 24, 2018

I'm a regular customer of khelmart and i purchase rackets and shoes somany times, recently i purchased.. Yonex astrox 6 badminton racket

I received the item 8th january 2018, at the same day i got to change string.. But actually problem is racket shaft's damaged at the time of stringing. So i want return this product and give new piece.

So, please accept my request and solve issue as soon as possible......
Complaint comments  Read comments [3]Complaint category Sports & Recreation — poor customer service [Resolved]

 Varun3330 on Jan 20, 2018

I ordered a product 1 month back and after playing for 15 days it lost its sole... I am following up with the customer care care from 4th dec and today is 20th... What am i supposed to expect from. Khelmart now... And the customer service agent was rude on the last call i made and decided to go to formal social media complaint... I am a regular player and had purchased many products online but the khel mart experience is something i never experienced...
Couple of questions now arises in my mind
1. Is the website fake
2. Did i receive original yonex shoe?
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — no order updates & all the email id is bouncing

 Soju Sonny on Dec 22, 2017
I placed an order for 1 no badminton shoes and 2 no badminton shorts on 20th of december 2017. During the order placement the payment was deducted and i received an sms confirmation for deduction of payment from bank and then their website got crashed before issuing an order id/order confirmation. But so far they haven't send any confirmation email or sms.

I contacted khelmart and it's been confirmed from their side that the payment is received. But so far i haven't received any confirmation from their side via email/sms.

The order id which they gave me was 200928....
Complaint comments  Read comments Complaint category Online Shopping — your order id is : or_200142 - amount debited twice - refund - reg

 Selving on Dec 22, 2017

Your order id is : or_200142

I have received below order nivia new hy court badminton shoes red and black on 16/12/2017.
As per my bank account statement your payment is debited twice rs.1088 /- on 13/12/2017.

Pls find the attached bank statment for your perusal. Please refund the amount rs.1088 /- as earlier as possible.

Thanks & regards
G. Selvaraj moses
111/33e/9e. Polepettai
Tuticorin - 2.
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories — I want 8 size shoe

 sadiq Khan 45 on Dec 22, 2017
Order no. Or_200848
I request to change my shoe size9 size to 8..
I take the delivery of the product.. The kitbag and shoes was very well... Best quality made of..
Hence the problem is fitting with not comfortably with me.. I m not comfortable with size 9, that is very loose.. And not fitted as well to play.. Because the size was not fitting with me.. So pls take my 9size shoe and pls kindly send me 8size shoe....
Complaint comments  Read comments Complaint category Sports & Recreation — purchased thrax cricket shoe with spikes

 saipratapbec on Dec 22, 2017
I have ordered show with spikes with order ID OR_200446 on 15.12.17. They have sent me a different product. When I asked them to refund, they said we will replace but asked me to send the product back to them as there is no pick up service at my area. But I live in central area of hyderabad. Anyways I have sent via DTDC which costed me 300 Rs. But they have agreed for refund of only 100 -150 Rs.
And now when iam trying to update the status of delivery of shoe, the mails are not getting delivered. I have not yet tried to contact their customer care yet on mobile. But the worst service I have...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — return request

 arunmani l on Nov 28, 2017
Hi team,

I have ordered thrax badminton shoes and today i have received the product but unfortunately size doesn't fit properly. Product id-th_bsh_00013, order : [or_196848], docket number is[protected]. I have requested for return. Kindly accept and if possible please replace the product with size 10.

Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — yonex shoes srcp 01 r

 Banna surya on Nov 28, 2017
Khelmart is the worst online site i have ever seen! Khelmart people doesnt concern your time and about your product.! I ordered yonex shoes from khelmart long back (5 days back). I was eagerly waiting for the delivery of my ordered product. And on the sixth day from order placed day, they called me on phone and smoothly informed me that... Sorry sir, the product which you have ordered is out of stock. We dont have the same colour and the size, if you are okay we can send the other coloured one of same type...! Whats wrong with you khelmart. You have already confirmed my order, and you have called...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — return the product

 Prasanth Appu on Nov 22, 2017
Requested sir/ madam,
My name is kumaravel. I am from vellore district, ussoor, tamilnadu... I ordered for nivia gel verdict badminton shoes white and blue shoe worth rs.1288 on[protected]. Now i received the product today[protected]. But the product size is not fitted my leg. So i returned the prouct.. Pls accept my request...
My order id : or_195533...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories — slow replacement process

 Donnie Chhakchhuak on Nov 18, 2017
I have ordered badminton racket (Yonex voltric 7) ordered no. Or_194241and received 3 days before, as i opened the package i found out that the tip of the racket handle was broken and as mentioned in the return policy i apply for the replacement through mail and till now no action has been taken to replace or even to return my ordered item. I once got a call from them but only to request me to used it as it is which i couldn't accept. I therefore would like to have their kind attention for replacing my order to avoid bad reputation of the company...
Complaint comments  Read comments Complaint category Online Shopping — cheated by providing wrong doc. no. even though paid the full amount

 shekarnee1 on Oct 21, 2017
Hi, i placed an order with khelmart on 20-oct-2017 and received an email stating that the item has been shipped via gati courier with doc. # doc. #[protected]. For the last almost 24 hours when i tried to track this doc. # i keep receiving a message stating that the data is not found.
I even sent emails to khelmart and tried calling the cust. Care number (I keep receiving messages stating that all the reps. Are busy and that i call back later and the phone gets disconnected).
I feel cheated and harassed already by khelmart as i paid the entire amount and received messages stating that...
Complaint comments  Read comments [1]Complaint category Online Shopping — poor quality and no proper response - qr_181459 - yonex voltric 200 light lcw badminton racket

 aadhavankb on Oct 9, 2017
When i received the racket, i was skeptical about the quality of the bat. But since the bat is meant to be light i didnt care about it. The bat was idle (Unused) for a month and after machine gutting the racket, when i played, at the fifth shot, first minute, the bat just broke down. I have kept the tension well under the mentioned limits.

When i mailed khelmart, they said they will get back in a week i had to follow up after that and then they simply said yonex will not replace. Then after that the responses i got from khelmart was just a single liner and horrible replies. No proper...
Complaint comments  Read comments [2]Complaint category Sports & Recreation — the product was not the one as mentioned in details.

 anky001 on Oct 1, 2017
I ordered yonex badminton racket. The product which i recived is not the one which was mentioned in there website and now they are deny to return thre product and not replying to my mails. They have mention wieght of racket 88 grms bt the actual weight is 98 grms + and mention the tension of the bat as 35lbs which is less then 25lbs. Now they are not replying to my mails n calls....
Complaint comments  Read comments Complaint category Sports & Recreation

Recently Discussed

11 days ago
online shopping badminton racquet but not get information
11 days ago
Order status
23 days ago
reg order no : or_205985
customer care

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