Kidzee - Preschool — Admission Fees not refunded after many follow ups

Address:

Dhanbad, Jharkhand

On 30th Mar 2015, I admitted my daughter Ms Chitrakshi Dey (3 Years) in your Play School located in L C Road, Manoramnagar, Dhanbad, Jharkhand, PIN- 826001. The class started on 6th of April but after 3-4 days, my child was scared to go to your school. I immediately contacted with principal to know the fact and come to know that due to language problem (We are basically from Kolkata, WB) the child did not understand (Hindi to English) the direction of the teachers. After discussion with principal, I opt to cancel my daughter admission and shifted my family to Kolkata and admitted my daughter in other school in Kolkata. I have asked to return the admission money (Rs 10000/-) and Principal Madam spoken with Mr. Mukesh ([protected]) and told me he is the franchisee of this school and will return the money (may be kit money will be deducted). I told pls return the rest amount and give me the kit. The above discussion was continuing till 1st week of May and I met personally with Mr. Mukesh who promised to return the admission fees. After many follow ups Mr. Mukesh finally told before summer vacation to submit one application stating refund of admission fees and on 14th May I have submitted the application to the principal based on which amount will be refunded. Surprisingly when I have spoken with Mr. Mukesh, told me as summer vacation started, we can’t process your request. Pls contact after 16th Jun. After 16th Jun again I contacted with Mr. Mukesh but received many promises but no refund. Again he asked me to provide my bank a/c details which I sent on 1st of July and on 3rd July he told me that your refund cheque is prepared and someone from their side will deposit the same in your a/c. Till now no amount is credited in my account. I have admitted my child with lot of hopes in your school and my family is also shifted to dhanbad but for such incident I bound to shift them in Kolkata. Such kind of incident is really not acceptable from such kind of renowned school spread across india. Many discussions I had with Principal and Mr. Mukesh which I don’t want to disclose about scareness of my child. Pls help me to get back the amount and pray to GOD that such kind of situation might not happen with any parents. I have also raised the issue with there site but they least bother to entertain customer feedback.