Kidzee School — Amount not refunded, bad behaviour towards child

Address:

B. NARAYANAPURA, KARNATAKA

Hi Team,

Sanvika(my daughter 2.8 months old) had been ad missioned to kidzee playgroup Branch - B Narayanapura, bengaluru and she was to join her classes from Dec, 2022.
On Dec 10th/11th she visited school and it was a 1st day of her.
2nd Day, we left her and came back and then she started crying, and once we accompanied her and asked what happened she said that one of "Aunty" had scolded her. Which, we ignored and taken her back from school.
3rd Day, we again left for school and returned back home. We got a call from Kidzee Co-Ordinator that she puked bcoz of excessive crying. We ran back to school and attended her. There she was constantly explaining that she puked and "Aunty" had scolded her and she said sorry. This was so byheart that she started getting night mare and in between her sleep or whenever she plays alone, she started explaining me the whole thing and once she says "Aunty Scolded" she starts crying, and stopped visited school in fear.

She is in so fear that whenever we ask her for visiting back to school, she starts crying and request me that she don't wanna go there bcoz there that "Aunty" is very rude and scolds her.

But still I managed to take her in that same school 4th day, and I was sitting with her as she was playing around but no one of the KIDZEE TEACHER's has come to entertain her or make fun games or play with her. She was left to play alone. Moreover, No one single teacher was handed to her during her settlement period.

And when we complained and talked with coordinator of KIDZEE, there the ma'am was telling me that she will speak to the child. Leave her alone, give her space.
I told the co-ordinator that on 1st day, I told you that we speak bengali and she is not that fluent in English and Kannada is not her forte. Then on which language you will speak to her? and she is not that old that she can understand you because she is getting scared by seeing you.
In this whole month you should have assigned one special teacher to her".

After all this nuisance we have admitted her to different Playschool and there she is behaving well.

Now, for Dec-March we have paid along with Admission charges Rs 16000/- only. Now, since for December she had visited school only 4 times so we went to the branch and talked to her and asked to deduct the admission fees and to return the tuition fees for jan-March'23 which we have already paid. But, they refused to do that.