Killer Jeans — wrist watch model number klw213d

I am avinash. I have ordered killer watch worth rs 499 on 06 jan 2018. They take 28 working days to deliver it. It has been more than that and still i haven't received my watch.
My order id - 241621 with model number - klm13003 which u can track it. Customer service is always busy.. Hope the delivery is done soon or my money is refunded.. May i know the reason for this...