Kinkin — Item got cancelled and not refunded

Website:

kinkin.in

Hi Team,
I placed a cake order on 19th Mar from the website (kinkin.in) for the same day delivery and have also paid immediately (499/- Rs).
Order no: 10570

When I didn't get the cake till 7 pm, I texted them on the support WhatsApp number, but then I got to know that the cake won't be delivered to mentioned address and they will refund the paid amount.

But it's been 15-16 days now and still didn't received any Money or reply. I have tried contacting them via whatspp and email but no response.

Emails: mohd.[protected]@kinkin.in, [protected]@kinkin.in
Whatspp number: +[protected]Active)

Thanks
Prakash Rathod