Kissht Complaints & Reviews

Sep 15, 2019

Kissht Customer Care's response Dear User,

As there is a time & cost attached to processing a loan application, our team gives priority to applications that are paid, as it denotes a customer's seriousness for the loan, helping us weed out large no. of demo/trial applications by others.

Due to some internal policy, your recent application has been denied due to the internal policy.

We have initiated your refund request on 14/09/2019 and within 5 to 7 working days, the amount will reflect in the same mode of payment from which you had paid to us.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Team Kissht.

Sep 15, 2019

Kissht Customer Care's response Dear User,

As there is a time & cost attached to processing a loan application, our team gives priority to applications that are paid, as it denotes a customer's seriousness for the loan, helping us weed out large no. of demo/trial applications by others.

Due to some internal policy, your recent application has been denied due to the internal policy.

We have initiated your refund request on 14/09/2019 and within 5 to 7 working days, the amount will reflect in the same mode of payment from which you had paid to us.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Team Kissht.

Sep 13, 2019

Kissht Customer Care's response Dear Mr. Joshi,

If any offers are available for you it will be shown on the home page of Kissht application so that any customer couldn't miss any offer.

Due to this reason you are unable to view your virtual EMI card and its details.

However, you can try to apply for the loan if the system allows you.

Also, as we can check your recent Fastcash application has been rejected as your age does not meet with our age criteria. The maximum age for Fastcash loan is 50.

We have arranged a callback from our concern to assist you for the personal loan.

We suggest you to kindly ask any other income earning family member / close friend to apply for fast cash in their name so that your near ones can get the Fastcash loan if they are eligible for the same.

Sep 13, 2019

Kissht Customer Care's response Dear Mr.Singh,

We are writing to you about the complaint raised by you with regard to your Loan ID - 1078756.

We have listened to the call recordings and it is strictly not acceptable for any caller to use any kind of inappropriate language while speaking to the customer. Even if the customer is using any such language it is the duty of the caller to not resort to any such practices.

Being said that, we request you to accept our sincere apologies in this matter. The said executive Mr.Akshya Bhekar has been clearly briefed on this whole incident and has been issued a warning letter to this effect.

Meanwhile, we have also observed that even though you paid your past 3 EMI’s late, you have always honored your promise to pay by 15th - 16th of the month and paid the EMI as well as the respective late fees and bounce charges. We thank you for making these payments.

While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan.

We will do our best to ensure that you do not face such experience from our collection callers in future and also request you to pay your upcoming EMI’s on 5th of every month so that you can maintain a healthy track record and become eligible for more loans in future.

We look forward to our continued relationship.

Sep 08, 2019

Kissht Customer Care's response Dear Chirag,

We are sorry for the inconvenience caused to you.

As per our system record, your application has been denied due to the unavailability of the documents.

We have initiated your refund request via NEFT on 06/09/2019 and within 3 working days, the amount will get credit to your account.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Thank you for your co-operation and support. Team Kissht.

Sep 08, 2019

Kissht Customer Care's response Dear User,

Thank you for sharing your concern with us.

As per the screenshot, you have applied for Flipkart cardless credit or enquired for the cardless credit offer and we are the finance partner for that offer.

This is the reason loan entry has been updated in your CIBIL report by the name of Si Creva capital.

We request you to kindly share credentials on [protected]@kissht.com so that we can arrange a callback for your query resolution.

Team Kissht.

Sep 13, 2019

Kissht Customer Care's response Dear Kushaagr,

We sincerely apologized for the inconvenience caused to you.

Due to some technical glitch, your ECS got submitted to the bank in a bulk file.

We had initiated your refund of amount Rs. 350 through our payment gateway and the same amount will get credit in your bank account within 5-7 working days.

Thank you for your patience. Team Kissht.

Sep 01, 2019

Kissht Customer Care's response Dear Rakesh,

We are sorry for the inconvenience caused to you.

As per your meeting with our team members, we hope your query has been resolved.

For future assistance reach us on [protected]@kissht.com
Team Kissht.

Aug 22, 2019

Kissht Customer Care's response Dear Arjun, we are currently in the process o[censored]pdating the Cardless credit services with new features. Due to the same, the service is currently not live. We request you to kindly bear with us for the time being. Rest assured, we will intimate you as soon as we go live with the product. Meanwhile, you can avail of the various other services we offer! Team Kissht.

Aug 14, 2019

Kissht Customer Care's response Dear Puja,

Sorry for the inconvenience caused to you.

As per our system record, your loan was rejected due to unavailability of Cheque.

We have given you the option for the refund but you had not selected any refund mode so we had initiated your refund on 05/08/2019 via original mode i.e. through which you had paid to us.

Kindly note due to continues 3 bank holiday which is Saturday, Sunday and Eid it is taking time.

Be rest assured within 5-7 working days your refund will get credit in your account.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

For future assistance, reach us on [protected]@kissht.com
Team Kissht

Aug 14, 2019

Kissht Customer Care's response Dear Mansi,

We sincerely apologized for the inconvenience caused to you.

The loan application process has a cost attached to it. The payment made by the customer denotes the seriousness of the application and helps us weed out dummy/fake applications. In case of loan cancellation, we refund the said payment by the customer in 3 working days to the registered account. Team Kissht

Your all documents were approved but as you had raised the cancellation request so we had proceeded with your request on 13/08/2019 and also had initiated your refund on priority basis on the same day via NEFT mode.

As per our company procedure, NEFT refund takes 3 working days to get credit the amount in your account. So be rest assured your amount will get credit to your provided bank account within 3 working days.

For future assistance, reach us on [protected]@kissht.com
Team Kissht.

Aug 14, 2019

Kissht Customer Care's response Dear Mansi,

We sincerely apologized for the inconvenience caused to you.

Your all documents were approved but as you had raised the cancellation request so we had proceeded with your request on 13/08/2019 and also had initiated your refund on priority basis on the same day via NEFT mode.

As per our company procedure, NEFT refund takes 3 working days to get credit the amount in your account. So be rest assured your amount will get credit to your provided bank account within 3 working days.

For future assistance, reach us on [protected]@kissht.com
Team Kissht.

Aug 14, 2019

Kissht Customer Care's response Dear Customer,

Thank you for reaching Kissht.

As discussed with you on the call today, we have canceled your application due to unavailability of the documents on 14/08/2019.

Once you will receive the confirmation after that we suggest you to Kindly visit our application wherein you will find the refund option.

There are two options for Refund--one is NEFT which takes 3 business days and the other is Original mode of refund--which takes 5-7 business days!!

We will refund your amount according to your Preference.

If you will not select any refund option within 24 hours then we will process your refund via the original mode of Payment i.e in the same mode of payment which you have paid to us.

Please note that the business days do not include Saturday and Sunday and Bank Holidays.
Team Kissht.

Aug 10, 2019

Kissht Customer Care's response Dear Monu,

We are sorry for the inconvenience caused to you.

We have arranged a callback for you. Our executive will give you a call shortly and will assist you further.

Thank you for your kind co-operation. Team Kissht.

Aug 10, 2019

Kissht Customer Care's response Dear Saikat,

We appreciate your interest in Kissht.

Your last application was denied because we had received the confirmation on call that you want to change the product.

We have initiated your refund for the same via NEFT and it will get credit in your account within 24 working hours.

Your other application is under review. We request you to kindly upload your last 3 months complete bank statement so that we can proceed with your application.

For future assistance, reach us on [protected]@kissht.com
Team Kissht.

Aug 10, 2019

Kissht Customer Care's response Dear Indu,

We are sorry for the inconvenience caused to you. We are unable to find your registered contact details in the complaint.

If you could share your credentials at [protected]@kissht.com, we would be able to resolve your query with the best possible resolution. Team Kissht.

Aug 10, 2019

Kissht Customer Care's response Dear Amit,

Sorry for the inconvenience caused to you. We have canceled your loan application and have initiated your refund via NEFT mode on[protected].

Your refund will get credit to your account within 24 working hours i.e. on[protected].

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Thank you for your co-operation and support. Team Kissht.

Jul 27, 2019

Kissht Customer Care's response Dear Santosh,

We sincerely apologized for the inconvenience caused to you.

We have canceled your current application because you receive the salary by cash.

We have initiated your refund through NEFT.

You would receive the amount within 3 working days.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

Thank you for your kind co-operation and support. Team Kissht.

Jul 25, 2019

Kissht Customer Care's response Dear Karan,

We sincerely apologized for the inconvenience caused to you.

As discussed with you on the call, Your documents are under verification.

So request you to please cooperate as our executive will contact you once all documents get verified.

Thank you for your kind co-operation. Team Kissht.

Jul 17, 2019

Kissht Customer Care's response Dear Customer,

Thank you for sharing your concern with us.

Your refund has been already initiated from our side in the mode of payment through which you have paid to us.

Below are your refund details.
Payment Date[protected]
Refund Date[protected]
Amount- Rs. 3, 925
Payment Mode- RuPay ending 6344
ARN Number- 30004691879186030036671

We suggest you to kindly contact to your bank for your refund details.

Thanks for your support and co-operation. Team Kissht.