| Address: | Kissht - EMI without Credit Card 202, Peninsula Centre, Parel, Mumbai, Mumbai City, Maharashtra, 400012 |
I am a 58 year old widow, unemployed and residing at kandivali east. I suffer from high diabetes and several other medical problems. My younger daughter ms. Rochelle furtado took a personal loan from kissht – operated by onemi technology solutions pvt. Ltd. And taken care of by sicreva capital services pvt. Ltd and its other financing partners on 22nd june 2018, bearing loan no. 1028982. This loan was taken due to some medical liabilities and because there was no other source to rely upon. My daughter was able to pay one loan emi, thereafter due to several personal conditions she could not pay the rest. Despite asking for some time, i was harassed by the officers to pay the outstanding amount which was finally settled on the 19th of march 2019. The bank officer a mr. Mangesh kasar ([protected]) quoted the settlement for rs. 50500 and later told me that i had to pay rs. 49570 to foreclose the amount. I accepted that request. On the day of the payment of the settlement rs. 3070 was returned to me and mr. Kasar through a telephonic conversation told me that i was given a further discount. The amount was finally settled for rs. 46500 wherein transaction id: insti[protected]. I was also given an noc by the bank on the 19th of march 2019. I was happy to close the loan. On the 22nd of march 2019, a superior of mr. Mangesh kasar calls me and tells me that the discount was wrongly given and i would have to pay the entire amount of rs. 50500 despite the offer and closure given to me by the bank. I believe that this is purely an abuse of trust and a way to harass a customer on a false pretext. Here, the bank has given me a noc and stated that i have cleared my dues regardless of which i have now been harassed to pay more. This is pure harassment and undue extortion. I refuse to pay the extra amount as at no stage was i at fault. I would be grateful if the council could hold these people guilty for the harassment and undue extortion of money on a false pretext. I have thoroughly harassed and am unwell due to this harassment.
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