[Resolved]  Kissht — Murder threats

Have contacted kissht Twitter customer service and told them regarding the harrassment made by the Collection agent who visited the adhar registered address and created Chaos Defamed my entire family to the neighbour and shared the loan details. Upon raising complaint to customer service and informing that we have taken this loan due to some uncertainty and was unable to pay due to some uncertainty as well. That time due to the behaviour of Collection agent we had to upload the same proofs on social media then the customer service team promised me to help me further and confirmed that the Collection activity is on hold till I the time I tell them the payment date however gave me one condition which is to delete the posts and proofs which I did.

Now suddenly today I received call from them using vulgar languages and told me that they will create the chaos again. I raised complaint on same Twitter chatbox and told them about the issue and also confirmed the repayment date but again the person who was replying me gave a call from[protected] started abusing me and gave death threats . Also, said that they will send goons to the adhar registered address where we are not present anymore. I have a clear screenshot of the conversation as well.
Kindly take action on them as they are definitely not following any RBI guidelines and harrassing the customers, forcing them to attempt suicide. I am a victim too. Please help me.
Note- I HAVE SHARED SCREENSHOT OF THE TICKET EMAIL RECEIVED FROM U
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Apr 21, 2025
Complaint marked as Resolved 
Kissht customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2025
Kissht Customer Care's response
Dear Customer,

Greetings from Kissht!

We acknowledge your concern regarding the collection activity and would like to assure you that our recovery policy is designed to be fair, sensitive, and courteous while dealing with customers facing financial difficulties. Our officials and representatives are trained to adhere strictly to the Code of Conduct for Collections and Recoveries, as prescribed by the RBI, IBA, and BCSBI.

We take such allegations very seriously and are committed to ensuring that our collection process remains professional and within regulatory guidelines. To facilitate a thorough investigation, we request you to share specific details and supporting evidence, such as call recordings, chat transcripts, or any other relevant proof, so that we can take appropriate action against any misconduct.

Please be assured that we remain committed to assisting you in resolving this matter. We appreciate your cooperation and look forward to your response at the earliest.

Should you have any further inquiries or require any assistance, please do not hesitate to reach out to us at [protected]@kissht.com. Our dedicated team is readily available to provide you with the support and guidance you may need.

Regards,
Team Kissht
 
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