[Resolved]  Kissht — no response/need my money back

Address:	400012
Website:	kissht.com

Hi kissht,

I have received an email saying
Dear suraj raghunath rai
Thank you for applying for loan with kissht. Your application has been denied. Please call us at[protected] if you have any questions. Your transaction id is kiss[protected].
Sincerely,
The kissht team

This complaint is regarding my down payment that is yet to be received and none of the customer care executives are receiving calls.
Is this genuinely fraud or something seems seriously wrong about this.
Waiting for your reply