[Resolved]  Kissht — Refund related issue

As i paid my payment two times share related screenshot of google pay as well as shared my bank statement but no resolution provided .
i had paid a payment of 4515.99 Rs for my last installment of loan. but when i paid amount got deducted but still in kisht application my loan was open.
i got a failed payment email.
and then i again paid same amount.
Now loan get closed but payment of 4515.99 deducted 2 times.
i want refund for my payment . as i paid twice..
sharing you statement of my bank .
refunt it soon please help.. really not happy with you service

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Feb 13, 2022
Complaint marked as Resolved 
Kissht customer support has been notified about the posted complaint.
Jan 12, 2022
Updated by Akash Upadhaya
payment deducted twice for the same instalment . and didn't got appropriate solution

Verified Support
Jan 13, 2022
Kissht Customer Care's response
Dear Sir,

We regret the inconvenience caused to you.

We have initiated your refund request on {12th January 2022} and within 3 to 5 working days, the amount will reflect in the same mode of payment from which you had paid to us.

Please note that the working days do not include Saturday and Sunday and Bank Holidays.

If you have any further queries you can write us on [protected]@kissht.com.

Have a Pleasant Day!

Thank you!
Team Kissht!
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