[Resolved]  Kissht — threatening, insulting and abusive calls

Sep 13, 2019

Kissht Customer Care's response Dear Mr.Singh,

We are writing to you about the complaint raised by you with regard to your Loan ID - 1078756.

We have listened to the call recordings and it is strictly not acceptable for any caller to use any kind of inappropriate language while speaking to the customer. Even if the customer is using any such language it is the duty of the caller to not resort to any such practices.

Being said that, we request you to accept our sincere apologies in this matter. The said executive Mr.Akshya Bhekar has been clearly briefed on this whole incident and has been issued a warning letter to this effect.

Meanwhile, we have also observed that even though you paid your past 3 EMI’s late, you have always honored your promise to pay by 15th - 16th of the month and paid the EMI as well as the respective late fees and bounce charges. We thank you for making these payments.

While we have received the EMI and said charges from you, we do care about the negative impact that late payment can have on your credit profile. Because, if your Credit Score falls due to frequent late payments, then in the future when you need more loans, you may find it a bit difficult to get the same, as every lending institution relies on the customer’s credit profile before disbursing the loan.

We will do our best to ensure that you do not face such experience from our collection callers in future and also request you to pay your upcoming EMI’s on 5th of every month so that you can maintain a healthy track record and become eligible for more loans in future.

We look forward to our continued relationship.