Kiwi.com — Refund for ticket which was declared invalid by airlines

Hi Team

I booked a ticket on 19th November 2022 via kiwi.com to fly at a future date, from New Delhi to Munich via Israel on 7th January 2023.

I booked the following connection : From DEL to Israel by Air India flight, then from Israel to Munich by Pegasus airlines flight.

Now I was required to board Air India flight from New Delhi on 7th January at 16:55. But when I reached New Delhi airport at 13:00 at the checkin counter to collect my boarding pass, the Air India officials told me that they can't allow me to board the flight. They said a mix of things such as :

"You are an Indian passport holder therefore you can't travel to Germany via Israel"
"Go to the reservation counter of Air India, they will tell you more"
"Though you have a student visa of Germany, you can't be permitted to board the flight today"
"Kiwi shouldn't have shown this connection to you, since you didn't book the ticket using our website we can't help, check with kiwi for refund, they are a scam"

Then I went at the Air India reservation counters, they said "according to new guidelines, you are not permitted to travel via Israel or have a layover at Israel, you can't take this trip today and you will have to book a new ticket"

Consequently, I had to book a new ticket and couldn't travel on 7th Jan in the scheduled flights.

In light of the above information, Please help me get the following refunds from kiwi and/or airlines:

1) 600 EUR for the flight ticket which kiwi deducted from my bank account
2) 8.18 EUR against the money which Pegasus airlines deducted on 19th December 2022 from my bank account, although I didn't avail any additional services and I didn't allow them SEPA debit.
3) 94.95 EUR against the money which was deducted on 2nd Jan 2023 from my bank account, because I availed additional checkin baggage service from kiwi.

Thanks
Rachna
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