Kohinoor Electronics, Mumbai — Lack of service

Address:

Mumbai City, Maharashtra

I would like to say that kohinoor should stop cheting their customers - they should have a staff members who are interested in only one thing - selling post they they do not bother about their customer at all

I had come to buy a samsung tv at your store in satacruz - w and inspite of talking to the sales guy and asking him i want a tv which is completely flat and slim on the wall he lied to me and sold me a samsung tv.

Once i paid my trouble started. Person servicing me was gulzar

Next day i get a call saying since the tv model was new and expensive they do not stock it and will take 2 - 3 days for delivery - till then they kept saying i would get delivery next day

On getting the delivery of the tv on 24th may - and tv guys coming to fix up the tv - i spoke to gulzar immediately and told him the tv is 6. 5 inches away from the wall and this was not what we had discussed

He assured me that he will get back but did not bother to revert

I waited and called back on monday and spoke again to ali - who assured to get back on my complain - as usual didnt not get back
I waited for another 3 days to call gulzar again when he apologised for everything and assured me that they would get back to me in 24hrs

I even wrote an email to kohinoor - but guess they do not read

They do not have anything called as customer service and only interested in selling products by hook or cook. Once done

Kohinoor electronics: pls do not cheat and lie to your customers or atleast have the decency to get back to them