Kohinoor Televideo — extended warranty but no service

Address:

Mumbai City, Maharashtra, 400095

Hi team, i purchased a television from kohinoor malad west branch on 01st of july 2016, voucher no sls3038506 invoice number mal/177277 and paid additional 3364.00 for 3 years extended warranty.
Now there is an issue with the display in the tv and i called the customer care for help and they direct me to bajaj who are suppose to service as they extended warranty was with them. I visited the branch as i was told that i should have the policy document which i never received. The baja representative in branch tells me to visit after 3 days as he was not able to locate the policy. After a week of chasing he says that the policy was not enetered in the system and i will have to wait 2 weeks. I have been co-ordinating with his tl anand gupta who never picks up the call neither calls back. Its been 3 weeks since then and no one has come back to me as to when my tv will be repaired.
This is the crap service provided which will completely demotivate people from buying anything from kohinoor as they never informed me the procedure of extended warranty and who was the vendor renewing it.
Appreciate if someone can get back to me or guide me to get the issue resolved, my mobile number is [protected]