Kohinoor Televideo — guarantee card not given as well as service not provided

Address:

4th floor, flat no 24, Aziz bldg, A WING, tardeo,, Opp bachoo motor, next to HDFC bank, awabai kashinath Street, Mumbai City, Maharashtra, 400034

With pain and unsatisfaction with your service, i am writing to you that i have purchased a 1.5 ton general window ac from kohinoor dadar.
firstly i was not given the red colour guarantee card of o general ac. I messaged to azmat (Dadar kohinoor employee) that i hadn't received the guarantee card, and i should get one. But i was not attended and was never replied. (I have the msg of 17th may 2019 saved in my mobile) later on, i went back to the showroom in dadar and spoke to azmat and another manager there. They told me that by courier they would send the guarantee card to my house. To date, i haven't received any guarantee card. I will see to it that i take this matter to the consumer court if not resolved after this mail.
secondly, at the time of purchase, the attendant at kohinoor informed me that i would get three free services in a year. Six months have passed for my purchase to date. No-one turned up. One week before i called kohinoor and asked for free service, no one turned up. The day before yesterday, i called again, but no one called or came for the service. Is this the after service you provide?
if i show you my last two years' accounts with kohinoor, you will be surprised that i have purchased more than six lakhs worth goods. I have a guest house in colaba (Shabana guest house). I bought 12 lcd 12 window ac for that property.
very sad to say, but i am not all happy with your service. Please see to it that my problem gets resolved.

Sarfaraz ali sayyed
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