Kohinoor Televideo — i am highly disappointed with the experience and will certainly not recommend kohinoor to anyone

Address:

Satra Plaza, Vashi

This is with reference to the subject order placed on 20th mar'2020 for a refrigerator [protected] from kohinoor, satra plaza, vashi store. I agreed to the transaction only upon a commitment that the delivery would happen next day morning (21st mar'2020) which unfortunately did not happen. The transaction was through bajaj finserv who would start deducting the emi effective first week of june'2020.
I was aware of the fact that the lockdown would begin effective 22nd mar'2020 and the same was conveyed to the sales representative (Mr. Shivaji patil) very clearly and he assured that the delivery would happen the very next day.
I tried to contact mr. Patil on 21st mar'2020 who was unresponsive and seems to be very rude and unprofessional when connected later. My intent was to move to my native place along with the refrigerator for which all arrangements were made however things did not work as planned due to the false commitment and lack of timely communication that had to be done proactively from kohinoor.
I am highly disappointed with the experience and will certainly not recommend kohinoor to anyone.
I have already purchased the required electronic else where and do not need an extra one. I am just trying to be as simple and co-operative as possible. My ask here is, once i return from my native place i do get an option to purchase any other electronic of the same amount.
I want the manager in-charge to call me - [protected], discuss to deal with this situation and sort things out accordingly.