Kohinoor Televideo — Wrong product delivery

Address:	400071
Website:	www.kohinoortv.com

With humble regards i would like to draw your kind attention to my order of smart tv model # lg led 32lh576d-32" booked dated 30th may 2017 at mmrda grounds during exhibition. Regret to inform you that on 31st may i was being served with a wrong model product at my residence for which i immediately lodged complaint to mr. Magar ([protected]) at lower parel branch for which i was being advised that my concern will be taken care of on high priority basis and immediate positive action will be taken after consulting the senior official. He was expected to call me by 11am on 2nd june but till now i have not received any call from his end nor he is answering my calls. I also tried to reach the customer service via the landline numbers available on invoice[protected] more than 100 times but fail to get in touch with anyone as the auto answer is keeping me on hold all the time. Around more than 100.00 rs i have wasted on this. Tried to get the number from google and out of several numbers available found only one number active ([protected] mr. Manoj) who was very cooperative and he contacted mr. Verma (Sales executive) and then i received call from mr. Verma yesterday evening assuring my complaint will be taken care of within a days time. I again tried to reach mr. Verma at [protected] to get update on my request but not getting any reply from his end. This is really a harassment from your end who is well establish in this field.

I urge to take my request on priority basis and do the needful to replace the correct model with the wrong model by tomorrow morning. As this is your fault you must take responsibility of the same and serve your clients who are paying for the product from their hard earned money.

I state that if my request is not been taken care of, i would be left with no other choice than going to the consumer court and filing my application there asking for the correct product and compensation for the mental harassment i am going through due to your carelessness.

I hope you would understand and reply my concern on urgent basis.
Order no ord4022238
Dt. 30/05/2017