Kokilaben Dhirubhai Ambani Hospital — Horrible experience with the doctor- rude behavior

Address:

Mumbai City, Maharashtra

I stay in powai and thought of going to kokilaben hospital only because one of close relative recommended me the facilities and doctors... they all seemed really good and experienced. My first visit in the rheumatology opd was to Dr. Sunil, however my condition required physical examination of joints, which wasn't quite a comfortable experience, therefore i switched to a lady doc, Dr. Jyotsna Oak, i wanted to consult her for a very long time looking at her experience. Now my first visit to dr. jyotsna left me completely unsatisfied as she almost refused to hear my symptoms. I tried a no. of times to tell her all my symptoms, i had made notes before meeting her and she told me to keep the notes aside and infact cut me short at many instances ... this left me completely dissatisfied..just because she is highly experienced doesn't mean she should refuse to listen to what i had to say?? people pay high consultation fees at these hospitals expecting the docs to be really patient with ppl visiting them and design a patient complaint treatment plan. a) I knew something more needs to be done about my condition than just continue having vitamin D and calcium medicines. she could've listened to my background and my own observations of my own system... b) every patient is different and a doctor's job is to listen to the patient and then suggest a treatment plan, specific to the patient. c) she started writing general medicines and infact I had to show her dr. sunil's prescription and only then she added the same medicines. i thought fine, since this was my first visit, i'll tell her the next time i visit her for discussing my blood reports. BUT HERE COMES THE WORST PART: I visited her today and the first statement she tells me in an EXTREMELY RUDE TONE "take out the reports, i am not here to open your reports" a) was I her subordinate/office staff to be taking such rude language from her? is she paying me for taking all the rudeness??? b) was she doing all this for charity, so that i could feel a little sorry for her to be doing this job without any pay, and understand her temper?????? c) i was only visiting her for the second time (showing reports for the first time), how am i supposed to know whether she doesn't like to open reports and starts throwing a temper?? Is there a crash course before meeting dr. jyotsna saying "how to behave when you go to meet this doctor?" plz i would like to enroll!!! she could have simply said the same thing in a normal tone... and yes obviously I don't have any problems in handing her my reports, BUT she is always in such a hurry and there's always an urgency in her tone that a patient can really freak out and my first reaction was to just hand over the reports to her directly. then, based on the reports, she told me to continue the medicines.. i asked her whether the painkiller has to be repeated, to which she said yes and i told her that even after 9 days of taking painkillers it has not subsided, she said to continue for a month... in my first visit i had told her that I do not like to take painkillers, so is there any alternative...SHE SIMPLY DOESN'T LISTEN!!! AND TOLD ME 'PAIN HO RAHA HAI TO LETE RAHO NA' Is that how you explain?? I never expected doctors at a 'fancy' hospital like ambanis to be behaving like this. If the patient is paying high fees for consultation, it is the duty of everyone at your hospital to be gentle and caring to patients and not give headaches by behaving in a rude manner, it's definitely not charity that you are doing. Your doctors need to be taught to be polite to the patients, you speak about patient's rights and responsibilities but seems it is only on papers. I am just refraining myself from using any bad language but believe me my experience with her had left me in a state of mind where i could've simply given her a good blasting. Don't understand why ppl take up such profession!!