Kokilaben Hospital Complaints & Reviews

I have already sent an email to accounts dept of the hospital. Still, I have not received any response for the same. It's been almost one month since the refund is pending. Several calls have been made and personal visit to the hospital as well. It's so disappointing and irritating that such brand and renowned hospital behave in such manner.
Its complete harassment to be honest and no curiosity this people have....

Dear Hospital Management,

I am writing to express my profound disappointment and concern regarding the recent experience my family and I have had at your hospital. My name is Rostan Dsouza, and my father, Rocky Dsouza, is a patient under your care, with the ID KH[protected].

Following a surgery performed by Dr. Vinay S. Joshi, an orthopedic specialist, my father was transferred to the ICU ward. Despite Dr. Joshi's...

To: Kokilaben Hospital Authorities:
BCC: Maharashtra Medical Council

My self Mohammed Riyaz having Kokilaben Hospital Patient ID No KH[protected] who had an appointment session with Dr Vaibhav Daga (Sports Physio) on the 3rd Jan 2024 @ 12:00 pm having been referred to you under the guidance & observation of Dr Vishal Peshattiwar (Orthopedic Spine specialist).

After doctors kind observation and recommendation...

Such a bad experience. Documents are misplaced. Discharge summary of some other patients are handed over to other patients. Complete mismanagement.

Over informing about the issues, the management is so rude and unprofessional.

9013....

I’m admitted in hospital on 17th Sept 2023 and Insurance company rejected preauthorisation claim saying no need to admit patient and this can be treated on OPD basis.
Hospital is not fighting with insurance company and asking me to pay the then only I’ll get discharge.
I have already informed hospital as explore legal angle against me and insurance company if you are not wrong and court decide who has to pay the bill but...

I am Pawan Agrawal had undergone a surgery in Kokila Ben Hospital last month through HDFC ERGO cashless and the hospital had taken Excess of Rs 17852 /- amount at the time of final billing and I was told that this amount would be refunded when the Health insurance company releases their payment. So few days Back I had received mail from HDFC ERGO that my claimed has been settled and then I thought to give hospital some time to refund this...

Top urgent handling

My mom was admitted in ICU and later moved to normal ward room 14011 and today discharge time ( 24 july 11.30pm).we faced FRAUDULENT bill ( wrong charges added 42, 000aed ) and BILING department non co operative attitude wil now lead me to go to Consumer court for my rights since it's harassment just to loot common man extra 42, 000 rupee was added in total

Patient name RUKHSANA SHAIKH. Discharged...

Sir

I am Hospitalised in Kokilaben Hospital Andheri West on[protected].

No. KH[protected]

Room no.12028

It was terrible experienced with you that Office Boy / Helper Boy was not available at necessary time. He was always busy with other patients. It is found that shortage of Office Boy / Helper Boy on 12th floor of Hospital.

It was very necessary and urgent for me because...

Dont know why the Ambani hospital is still sitting on our funds.
Chasing for patient number KH[protected] for past 1 month now and am not getting any response....

My Name is Prathamesh Kadam.

I had a ligament surgery at Kokilaben Hospital in the month of Feb.

UHID - KH[protected]
Admission Date –[protected]
Discharge Date –[protected]
Diagnosis – Right Knee ACL Tear + MM Tear + LM Tear

At the time of admission I was told to pay 5% deposit of the total estimated bill which will be refunded once I am discharged from the hospital.br...

Worst experience I had with customer Care contact numbers.. At the time of admission, whole day made 100s of calls but unanswered by admission desk... Why don't they hire more persons to reply to customer queries......

To, Date:[protected]
C.E.O / Management
Kokilaben Dhirubhai Ambani Hospital Indore
BCM Estate, Nipania Indore 452010 M.P. India
Res Sir/ Madam,
SUBJECT : - Mismanagement in Medical Insurance T P A and lack of knowledge / Guideline.
Ref:- Shailendra Singh Thakur, 444, Shanti Nagar Damoh Naka Jabalpur M.P.
Patient ID :- KH[protected], DOA : 19-02-23
Patient ID :- KH[protected],...

I had taken an appointment for my uncle who doesn't stay in Mumbai and they had already booked flight tickets for their journey as per the appointment scheduled today. But we got a call from the hospital yesterday evening nforming that the doctor is not available for the same and the appointment is cancelled. Our flight tickets were non refundable and we lost a big amount since we couldn't take the flight coz no appointment was available....

I had taken an appointment for my uncle who doesn't stay in Mumbai and they had already booked flight tickets for their journey as per the appointment scheduled today. But we got a call from the hospital iyesterday evening nforming that the doctor is not available for the same and the appointment is cancelled. Our flight tickets were non refundable and we lost a big amount since we couldn't take the flight coz no appointment was available....

My refund for around 12000 is pending since last March 2022 no account department picks the call and also customer care do not resolve stating we can't help regarding the same.

Also various mails and more than 100 calls being made. Why my refund is still pending when niva Bupa has settled the complete amount.

My patient id is Kh[protected]...

Patient Name- Mrs Sucheta Waman Thakur
Patient ID- KH[protected]
date of discharge- 19/11/2022
Final Bill No- IPBL/23049739
Amount due from hospital- R 19482/-

Tried to reach out to
1 Ms Shubhada Padwal[protected]
2 Mr Nachiket Pandit[protected]
No response from them on my mails ....

My mother was admitted for a knee transplant surgery and she was discharged on 4th Oct 2022.. While the final payment the hospital had kept some deposit amount as per their process and had stated that you will get the refund between 2-3 months. It is more than 3 months and i am trying to reach the hospital for the status since last week but their is no update. Kindly update on the status and refund the deposit amount asap ....

My wife was admitted in the hospital on 1st December 2022 (KH[protected]) and unfortunately passed away on 13th December 2022 during treatment.
I am satisfied with the treatment of treating doctors.
But unfortunately I haven't received the discharge summary from the hospital till today nor any communication from their end, whereas I have received the copy of death certificate very promptly from BMC authorities also.
It...

After taking appointment in sonography department there is no use, as we need to wait for hours and no timelines are also shared.Each person in reception counter tell new story which is very irritating. Complete revamp and procedure needs to setup. We visit Kokilaben frequently since 2007, have never faced same issue other then this department. If doctors have emergency then there should be an alternative available as generally after sonography...

We visited this hospital this year in January for an emergency.
my father Mr. Jaspal Singh Saluja need to undergo a surgery which was done successfully.

However, we require to pay 26000rs as a deposit amount for registration that was suppose to be credited back to us in 14 days of leaving the hospital.

It's been almost a year we are trying to reach out to the hospital staff and the doctor who did the...