Kokilaben Hospital Complaints & Reviews

I had brought my father on 1 September at 3 am due to fall at home. They asked to get CT scan . Everything was fine till then. We were said patient would be admitted if there is anything bad in CT scan. Now after some while, assistant doctor of Dr Akshat came and examined my father. He said he is absolutely fine and you can take Him home and he needs rest. So we said fine we will take him home. Now after sometime this female doctor who has...

Patient Name- Mr Manish Molasi
pH no - [protected]
Patient ID- KH[protected]
Date of discharge- 29/03/2024
Final Bill No- IPBL/24082239
Amount due from hospital- Rs. 1838 /-

Tried to reach out to on email multiple times -:
1. Kokilaben Hospital team
2. Ms Shubhada Padwal

No response from them on my mails.

Please process my refund.

Regards,
Manish Molasi

Dear Ma’am,
I am wating for my deposit refund, I am trying to contact account department ([protected]) from last two days more than 30 calls, but no response, if account deparmtnets having any mismatch in my given data they can easily call to me,

Patient Name : Suresh Shankar Pawar
UHID : KH[protected]
Pending deposit refund

Patient Name : Santosh Suresh Pawar
UHID : KH[protected]br...

I have already sent an email to accounts dept of the hospital. Still, I have not received any response for the same. It's been almost one month since the refund is pending. Several calls have been made and personal visit to the hospital as well. It's so disappointing and irritating that such brand and renowned hospital behave in such manner.
Its complete harassment to be honest and no curiosity this people have.

Dear Hospital Management,

I am writing to express my profound disappointment and concern regarding the recent experience my family and I have had at your hospital. My name is Rostan Dsouza, and my father, Rocky Dsouza, is a patient under your care, with the ID KH[protected].

Following a surgery performed by Dr. Vinay S. Joshi, an orthopedic specialist, my father was transferred to the ICU ward. Despite Dr. Joshi's...

To: Kokilaben Hospital Authorities:
BCC: Maharashtra Medical Council

My self Mohammed Riyaz having Kokilaben Hospital Patient ID No KH[protected] who had an appointment session with Dr Vaibhav Daga (Sports Physio) on the 3rd Jan 2024 @ 12:00 pm having been referred to you under the guidance & observation of Dr Vishal Peshattiwar (Orthopedic Spine specialist).

After doctors kind observation and recommendation to visit the Gym very same time in the basement for FMS Test under guidance of Mr Faheem and get back to him. I had visited the GYM area to Mr Faheem but he outrighly rejected to see due to reasons known best to him. He then called me on the 4th of Jan 2024 i.e Thursday at 9:00 am and told me Miss preeti will take the test. I followed all his instructions and was told that after payment I shall get the FMS report on the very same day in the form of PDF which I wanted to discuss with Dr Vaibhav Daga after tkaing his due appointment. However, ever since that day Mr Faheem intentionally kept delaying sending the report and also showed 0% interest in giving me timing for the sessions despite all my best effort. Now, until today 1:00 pm he has not yet send the report and when I complained the sports physio department reception counter about it and they connected me to Mr Faheem, the manner in which he has spoken to me is completely un acceptable to me which as a patient and customer of such reputed Hospital and who has made all the payment. It is also against the Kokilaben Hospital principle of Patient & Family Rights And Responsibilities Despite, all this fact his behavior on call was very rude and pretending as if he is doing me favour by sending the report.

I never in my wildest dreams that a Hospital with such high caliber, reputation & experienced professional doctors would have a person in their team who neither has any work ethics and also treats a patient like a roadside Municipal hospital person. I completely condemn this act of behavior by Mr Faheem and would request the authorities to please take punitive action and serious against Mr Faheem to prevent such incident occurring with other patients in future. This episode has now left me in a complete shock and a bad perception in my mind and I hope no other patient goes through the same ordeal as me. I have been suffering form back pain since last 12 months which was not just overlooked by Mr Faheem but also his behavior was least concerned as if he was not interested in doing his job.

I request for urgent action in this matter. .

(ALL PAYMENT SLIPS COPY ATTAHCED)

Regards,
Mohammed Riyaz Shaikh (Kokilaben Hospital Patient ID No KH[protected])
Mobile Number: [protected]

Such a bad experience. Documents are misplaced. Discharge summary of some other patients are handed over to other patients. Complete mismanagement.

Over informing about the issues, the management is so rude and unprofessional.

9013.

I’m admitted in hospital on 17th Sept 2023 and Insurance company rejected preauthorisation claim saying no need to admit patient and this can be treated on OPD basis.
Hospital is not fighting with insurance company and asking me to pay the then only I’ll get discharge.
I have already informed hospital as explore legal angle against me and insurance company if you are not wrong and court decide who has to pay the bill but they are not listening and torturing all the time for money.
Doctor has given me discharge already and hospital staff has tightened security staff around me to keep watch.
I’m jailed in hospital from last 2 days and I am getting thoughts of suicide just because of hospital behaviour with me.
Please help!

I am Pawan Agrawal had undergone a surgery in Kokila Ben Hospital last month through HDFC ERGO cashless and the hospital had taken Excess of Rs 17852 /- amount at the time of final billing and I was told that this amount would be refunded when the Health insurance company releases their payment. So few days Back I had received mail from HDFC ERGO that my claimed has been settled and then I thought to give hospital some time to refund this excess amount back. But Still it is not refunded to the account details given to hospital. I also tried contacting Kokila ben hospital accounts department and helpline number, but none proved to be positive. So I request to please help me to get back my money, which is taken in excess by the hospital

Top urgent handling

My mom was admitted in ICU and later moved to normal ward room 14011 and today discharge time ( 24 july 11.30pm).we faced FRAUDULENT bill ( wrong charges added 42, 000aed ) and BILING department non co operative attitude wil now lead me to go to Consumer court for my rights since it's harassment just to loot common man extra 42, 000 rupee was added in total

Patient name RUKHSANA SHAIKH. Discharged today 24 July at 11.30.pm... till 9pm we got 1 bill which we paid and 10.30pm BILING department added fraud extra 42, 000 rupee.

I request Senior member to contact me to resolve before I move court in next 24 hours. We lived in Dubai 14 years never faced such type.of frauds and we being Indian don't expect this from Amabani hospital.

Regards
Shaikh Faisal
Director
Maxwell Global WLL
[protected]

Sir

I am Hospitalised in Kokilaben Hospital Andheri West on[protected].

No. KH[protected]

Room no.12028

It was terrible experienced with you that Office Boy / Helper Boy was not available at necessary time. He was always busy with other patients. It is found that shortage of Office Boy / Helper Boy on 12th floor of Hospital.

It was very necessary and urgent for me because I was gone through Biopsy and I was extremely suffered from abdominal pain at the same time after Biopsy. So I need extrem help of Office Boy / Helper Boy for Latrin and to pass motion/ stool.

I was suffered from abdominal pain because of food is given in Hospital by room service.

My complaint is with Room service about bad food supplied by them .

And another complaint is that in this situation Office Boy / Helper Boy was not available while I was extremely suffered from acute abdominal pain. Office Boy / Helper Boy was not available because of shortage of staff.

Please acknowledge .

And inform us any action taken in this matter.

I sending this email after few days because I was not well.

Sandeep Suresh Murudkar
[protected]

Dont know why the Ambani hospital is still sitting on our funds.
Chasing for patient number KH[protected] for past 1 month now and am not getting any response.

My Name is Prathamesh Kadam.

I had a ligament surgery at Kokilaben Hospital in the month of Feb.

UHID - KH[protected]
Admission Date –[protected]
Discharge Date –[protected]
Diagnosis – Right Knee ACL Tear + MM Tear + LM Tear

At the time of admission I was told to pay 5% deposit of the total estimated bill which will be refunded once I am discharged from the hospital.br...

Worst experience I had with customer Care contact numbers.. At the time of admission, whole day made 100s of calls but unanswered by admission desk... Why don't they hire more persons to reply to customer queries...

To, Date:[protected]
C.E.O / Management
Kokilaben Dhirubhai Ambani Hospital Indore
BCM Estate, Nipania Indore 452010 M.P. India
Res Sir/ Madam,
SUBJECT : - Mismanagement in Medical Insurance T P A and lack of knowledge / Guideline.
Ref:- Shailendra Singh Thakur, 444, Shanti Nagar Damoh Naka Jabalpur M.P.
Patient ID :- KH[protected], DOA : 19-02-23
Patient ID :- KH[protected],...

I had taken an appointment for my uncle who doesn't stay in Mumbai and they had already booked flight tickets for their journey as per the appointment scheduled today. But we got a call from the hospital yesterday evening nforming that the doctor is not available for the same and the appointment is cancelled. Our flight tickets were non refundable and we lost a big amount since we couldn't take the flight coz no appointment was available.
This is highly unprofessional behaviour.
Kindly reimburse the amount.

I had taken an appointment for my uncle who doesn't stay in Mumbai and they had already booked flight tickets for their journey as per the appointment scheduled today. But we got a call from the hospital iyesterday evening nforming that the doctor is not available for the same and the appointment is cancelled. Our flight tickets were non refundable and we lost a big amount since we couldn't take the flight coz no appointment was available.
This is highly unprofessional behaviour.
Kindly reimburse the amount.

My refund for around 12000 is pending since last March 2022 no account department picks the call and also customer care do not resolve stating we can't help regarding the same.

Also various mails and more than 100 calls being made. Why my refund is still pending when niva Bupa has settled the complete amount.

My patient id is Kh[protected]

Patient Name- Mrs Sucheta Waman Thakur
Patient ID- KH[protected]
date of discharge- 19/11/2022
Final Bill No- IPBL/23049739
Amount due from hospital- R 19482/-

Tried to reach out to
1 Ms Shubhada Padwal[protected]
2 Mr Nachiket Pandit[protected]
No response from them on my mails ....

My mother was admitted for a knee transplant surgery and she was discharged on 4th Oct 2022.. While the final payment the hospital had kept some deposit amount as per their process and had stated that you will get the refund between 2-3 months. It is more than 3 months and i am trying to reach the hospital for the status since last week but their is no update. Kindly update on the status and refund the deposit amount asap .