Kokilaben Hospital — admission

I am here at hospital from since morning 9 0 clock for my father admission for chemo therapy by from since morning the admission counter representative is telling me that just wait for half n hour... Just wait for half n hour and its 6 0 clock now and now also the bed is not allotyed to the patient despite of giving me the bed number around 2 o clock... No one responsible... Plz resolve this and improve ur admission procedure atleast give a clear cut answer so that we can manage our time..