Kokilaben Hospital — Appointment at the PET Scan - Unprofessional Reception (Mr Aniket)

1 ) The appointment taken for PET CT - if it is taken on the first slot at 9:00 am and I reach by 8:45 am today as first patient - assuming a Pediatric can be taken first - However as per Mr Aniket at the admission counter, have been asked to wait as patients entered later had booked the appointments before. Please help me understand as is that how it works? If than, I will book the appointment very well in advance and not be before time. A bit concerned also while in pandemic situation and my son being a Chemo patient as informed to Mr Aniket before.

2 ) After repeated requests for a Anesthetiatist for Pediatrics to have the IV line inserted, but couldn’t visit as they come only if need arises. However as there were challenges in past scan, so was my request but was left unheard. Reception informed me as its noted, however the Anesthetiatist did not come.

3 ) Way of speaking of Mr Aniket was quite rude and arrogant.

I have an appointment at PET scan to make in early Jan 2021 and wish if there another kind receptionist like the rest staff to help please.