Kokilaben Hospital — Behavior of staff and attainder

Address:

205,Daulat apartment, Chincholi Bunder Road, Malad West,

Sir/Madam,
My father is regular client of Dr. Dheeraj kapur since 2010-11.my father having some difficulty in foot becouse of sugar, there for he taken the appointment for 4 th April 2021 of Dr. Dheeraj kapur after the treatment of same on 14 April, 2021, Dr Dheeraj Kapur( sitting on 2nd floor) referred the matter to Dr. Manoj Jain for cleaning and checking of status injury arrives from shoo bite. Dr.manoj jain checked the issue and cleared the injury and advised for drasing of same on alternate days (I.e. Monday, Wednesday, Friday). But the senior receptionist sitting just out side to the doctors cabbin, on very 3 day of Dr. Manoj jain treatment, when my father went for dressing in cabin, she given my father's will chair to some other patient, I think the other one I.e. patient is her close one and she said me that please wait I arrange other for you with in 2 to 5 minute. But she neglected her job, I requsted 3 to 4 time becouse my father is waiting for will chair just standing out side of dressing room on front of me and receptionist madam not showing any affered or willingness for arrengment of will chair . After 30 minutes (approximately) see shown me one will chairs which is kept by her on back site of Dr. Dheeraj kapur's cabin but the same is not in proper working. I taken the same, in same condition but her behavior is to much arrogant and bad in nature. I further say that after that day she always trying to take monetary banifit by raising higher bill amount. It may be seen that early, for last other, many dressing, the changes I paid only 284/- rupees, which includes dressing charges 180+ 104 for gouvs. I submit that on 10/5/2021 when we visited for dressing of same, see I.e. same receptionists madam ( attending 10 am onward) tried to include the fee of Dr. Manoj jain, I requested that We visited for dressing only, we not taken doctor's appointment. But see made false statement in front of me and my father that "are doctor saheb ne hi bola tha" . After that I talked with SHRI DR. MANOJ JAIN, he said you came for dressing only there for you pay only dressing charges.I state that further she visited the cabin of Dr. Manoj Jain and came out with same instruction I.e. " take only dressing charges".But to harass us, purposely she charges dressing charges for large dressing I.e. 410/- rupees in place of 284/- . I also say that no any additional work done in injury only cleaning and dressing. I say and submit that I am self employed professional but becouse of lock down I am not in working from last 1 and half month and my father whose kidney translation is done in your hospital, he is also not in working. I also state that if dressing chages are taken by doctors staff than we are not binding for fee payment of doctor available at time of dressing but receptionists madam require to take Dr. Fee also.There are other issues of behavior of receptionist madam, I there for requested you to take necessary Strick action on receptionists madam and I am also requesting for her transfer in some other department. I ALSO SAY AND SUBMIT THAT BOTH THE DOCTOR ARE TO MUCH GOOD AND I AM THANKFUL TO YOUR HOSPITAL AND DOCTORS.
THANKING YOU
SUNIL PANDEY